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Failed to render reports if run series of reports consecutively

<p>Hi,</p>
<p> </p>
<p>When we run series of reports (say more than 20 reports) consecutively, we gets an error message “Cannot get report parameters for the specified file” each time when a new reports are being run. After a long pause (say more than 4 hours), the reports can be executable without any issue.</p>
<p> </p>
<p>We are using iHub3 Server.</p>
<p> </p>
<p><strong>Log information </strong>:</p>
<div>SEVERE: org.apache.axis2.AxisFault: Soap Server error.</div>
<div>at org.apache.axis2.util.Utils.getInboundFaultFromMessageContext(Utils.java:446)</div>
<div>at org.apache.axis2.description.OutInAxisOperationClient.handleResponse(OutInAxisOperation.java:371)</div>
<div>at org.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:417)</div>
<div>at org.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229)</div>
<div>at org.apache.axis2.client.OperationClient.execute(OperationClient.java:165)</div>
<div>at com.actuate.schemas.actuate.wsdl.ActuateSoapBindingStub.getParameters(ActuateSoapBindingStub.java:3628)</div>
<div>at com.actuate.iserver.proxy.javatonative.parameter.JNIParameterProxy.getLatestParameters(JNIParameterProxy.java:146)</div>
<div> </div>
<div>[Thread 66] 2015-04-08 23:50:57 UTC+0530 com.actuate.iserver.services.ServiceBase.processError()</div>
<div>WARNING: com.actuate.iserver.exceptions.AdminException: Cannot get report parameters for the specified file.</div>
<div>at com.actuate.iserver.proxy.javatonative.JNIJavaToNativeProxy.handleRemoteException(JNIJavaToNativeProxy.java:176)</div>
<div>at com.actuate.iserver.proxy.javatonative.parameter.JNIParameterProxy.getLatestParameters(JNIParameterProxy.java:150)</div>
<div>at com.actuate.iserver.proxy.javatonative.parameter.JNIParameterProxy.getLatestParametersOfFile(JNIParameterProxy.java:207)</div>
<div>at com.actuate.iserver.operations.parameters.ParameterOperations.getReportParameters(ParameterOperations.java:153)</div>
<div>at com.actuate.iserver.services.idapi.GetReportParametersServiceBase.doExecute(GetReportParametersServiceBase.java:24)</div>
<div>at com.actuate.iserver.services.ServiceBase.execute(ServiceBase.java:68)</div>
<div> </div>
<p> </p>
<p>Thanks,</p>
<p>Srinivas</p>

Comments

  • <div>If you have a maintenance agreement for this environment, I would recommend opening a Support case.</div>
    <div> </div>
    <div>Regarding the issue, the stack traces you have provided do not give much information about what would be causing the error.</div>
    <div> </div>
    <div>Can you attach the full set of log files from your iHub that cover the time frame when this issue was reproduced?</div>
    <div>Can you also attach your environments acserverconfig.xml and acpmdconfig.xml?</div>
    <div> </div>
    <div>Are the reports being run transiently or scheduled as background jobs?</div>
    <div>Can you reproduce the issue at any time by running consecutive reports?</div>
    <div>Can you reproduce the issue with any reports or does it only happen with a specific set of reports?</div>
    <div>Were you able to run a series of reports like this previously?</div>
    <div>If so, what changes were made to the environment between then and now?</div>
    <div>Have any configuration changes been made to your acserverconfig.xml or acpmdconfig.xml?</div>
    <div>Is your environment under heavy load when the issue occurs?</div>
    <div> </div>
    <div>If you do open a support case, please provide as much of the information I have requested as possible to support. They will need this information to help determine the case of the issue.</div>

    Regards,

     

    Jesse Freeman

    Solution Consultant

    OpenText Corporation

    http://www.actuate.com | http://www.opentext.com

     

  • We can change in the limit in ihub configuration file

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