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Download of report in Excel from Actuate e.Report Designer 11.0

manand79

Hi All,
I am using Actuate e.Report Designer 11.0 to download some reports in excel file. However, i am getting some error while downloading it. Whenever i try to download it in excel file its file size get increases to 4 to 5 times and it is very difficult to maintain it. When try to save as of downloaded excel file. Its file size get decreases.
 
File size only increases in case of downloading through Actuate. 
 
Please help me to solve this problem.

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Comments

Clement Wong

Since this is an e.Report issue, and not a BIRT issue, you will need to open a case with our Support Group.
 
Their contact information for your local support center is listed in either the <a data-ipb='nomediaparse' href='http://www.actuate.com/download/Customer-Support-Subscription.pdf'>Subscription Support Plan</a> or the <a data-ipb='nomediaparse' href='http://www.actuate.com/download/Customer-Support.pdf'>Perpetual Support Plan</a> detail documents.
 
If you are current on maintenance, they will most likely ask you for your .ROD, any related design files, the .ROX and .ROI to investigate further. It would help the Support Group if you have a sample .ROD (possibly using a null report) that they could run to replicate the issue.