<p>We are trying to restart iHub because it stopped working (we still can access to the platform, but we can`t generate any report or download any report that was already generated).</p>
<p> </p>
<div style="color:rgb(0,0,0);font-family:arial, sans-serif;font-size:12.8000001907349px;"><span style="font-size:12.8000001907349px;">We tried to stop the iHub with "BIRTiHub/stopiHub.sh" script. We have a default installation.</span>
<div style="font-size:12.8000001907349px;">We got:</div>
<div style="font-size:12.8000001907349px;"> </div>
<div style="font-size:12.8000001907349px;">
<div> iHub process id = 3032</div>
<div>\n iHub shutting down in 120 seconds...\n</div>
<div>\n Are you sure you want to shut down the iHub now? [yes] </div>
<div>y</div>
<div>\n iHub shutting down now...</div>
<div>\n iHub process is not running.\n</div>
<div>\n Waiting for iHub to shut down.</div>
<div>\n iHub SHUTDOWN IS COMPLETE</div>
<div>\n Actuate PostgreSQL seem to be running. Trying to stop Actuate PostgreSQL. \n Please wait...</div>
<div>Starting stoppostgresql at Thu 08/20/2015 19:15:31</div>
<div>AC_SERVER_HOME=/opt/ihub/BIRTiHubTrialEdition/modules/BIRTiHub/iHub</div>
<div>pg_ctl: server does not shut down</div>
<div>HINT: The "-m fast" option immediately disconnects sessions rather than</div>
<div>waiting for session-initiated disconnection.</div>
<div>Completed stoppostgresql</div>
<div>\n Failed to stop the Actuate PostgreSQL for the uninstall purpose \n Exiting the uninstall process.</div>
</div>
</div>
<div style="color:rgb(0,0,0);font-family:arial, sans-serif;font-size:12.8000001907349px;"> </div>
<div style="color:rgb(0,0,0);font-family:arial, sans-serif;font-size:12.8000001907349px;"> </div>
<div style="color:rgb(0,0,0);font-family:arial, sans-serif;font-size:12.8000001907349px;">Can you help us with this?</div>
<div style="color:rgb(0,0,0);font-family:arial, sans-serif;font-size:12.8000001907349px;"> </div>
<div style="color:rgb(0,0,0);font-family:arial, sans-serif;font-size:12.8000001907349px;"> </div>
