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Intelligence (Analytics)
standard reports are not working
muneebarrabi
<p>Hello,</p>
<p> </p>
<p>I have metrics manager and iserver installed on same machine.</p>
<p>Few years ago, "standard reports" used to work fine. At that time, Metrics manager used to be called "Views" then "Scorecard".</p>
<p> </p>
<p>Now I am getting an error:</p>
<p>Metrics Manager->Reports (on left menu)->standard reports (on left menu) -> Then I choose to run any report.</p>
<p> </p>
<p>Error:</p>
<p>"web service error: Cannot upload file to iserver: Soap server error".</p>
<p> </p>
<p>Views are working fine... just the "standard reports" not working.</p>
<p> </p>
<p>I am very beginner in metrics manager/iserver so I am not sure how to fix this. But I noticed few things and I'm not sure if it helps:</p>
<p> </p>
<p>Metrics Manager -> setup ->Configure->Options-> ihub/server configuration:</p>
<p>ihub/server volume: ScorecardVolume</p>
<p> </p>
<p>BIRT iServer Management console 11 -> Volume</p>
<p>Volume Name: Actuate</p>
<p> </p>
<p> </p>
<p>Versions:</p>
<p>Metrics Manager -> Help -> About</p>
<p>Metrics Manager version is 10 SP4 Fix 1</p>
<div> </div>
<p>BIRT iServer 11 -> About</p>
<p>iServer: Actuate BIRT iServer Version: 11 SP4 Fix 1</p>
<p> </p>
<p> </p>
<p>Kindly help as I am lost.</p>
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Comments
pricher
<p>Hi,</p>
<p> </p>
<p>You should be contacting your local OpenText Support office to help you configure your environment. Try support.opentext.com.</p>
<p> </p>
<p>P.</p>
muneebarrabi
<p>Thanks Pierre,</p>
<p> </p>
<p>I opened an account but there's nothing there to post my question.</p>
<p>Even the community sections there doesn't have a segment for "iServer" as in here.</p>
<p> </p>
<p>Why can't I post it here and expect great knowledgeable people to help me here?</p>
<p> </p>
<p>Thanks,</p>
KConrad
<p>Hi Muneeb</p>
<p> </p>
<p>please check if Iserver is actually running and that you are able to login to the Iserver volume. The error usually indicates the volume is offline.</p>
muneebarrabi
Tganks kconrad.<br>
Yes i am able to log in into iserver (iserver management console) and volume is not offline.
jneneman
<p>Hi Muneebarrabi,</p>
<p> </p>
<p>The following may need to be changed:</p>
<p> </p>
<p>Metrics Manager -> setup ->Configure->Options-> ihub/server configuration:</p>
<p>ihub/server volume: ScorecardVolume</p>
<p> </p>
<p>BIRT iServer Management console 11 -> Volume</p>
<p>Volume Name: Actuate</p>
<p> </p>
<p>The volume name should either be ScorecardVolume or the ihub/server configuration needs to be Actuate. This could be the reason the SOAP message failed as it would be looking for a volume called ScorecardVolume, but that volume does not exist.</p>
<p> </p>
<p>This looks like you may have upgraded or installed a new server since this was working last. Is that accurate?</p>
<p> </p>
<p>If there was an upgrade, the volume "Actuate" may be missing some of the structures and IOB's that standard reports use. What folders do you have if you log into <a data-ipb='nomediaparse' href='
http://servername:8900/acadmin'>http://servername:8900/acadmin</a></p>
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