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Scorecard dashboard in ihub portal

lsianturi

Firstly, apologize if I'm in the wrong place to asks, the second apologize for my English not so good.
 
My simple question is, how to display scorecard report (like map, view, etc) as a dashboard in iportal like sample attached? 
 
Our management less impressed with the standard display that have separate tab for map, view, books, etc. 
So I'd like to find out how to design a dashboard to display balanced scorecard report and display it in iportal.
 
Any insight will appreciated.
 
TIA,
LS

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KConrad

Hi LS
 
the graphic you attached shows a hybrid dashboard featuring normal ihub dashboard gadgets and the specialized Metrics Management (formerly BIRT360) performance gadgets. Is your organization licensed for Metrics Management?
 
Thanks for clarifying
 
Rgds
Klaus Conrad

lsianturi

Hi Klaus, thanks for your response.
 
Yes, we've been using Actuate Metric Manager for BSC purposed in our company. We're advised by our BSC vendor here to use Actuate.
 
The thing is, I've tried to create new dashboard in ihub portal editor, and I can see a menu to add Perfomance gadget like View, book, Map, etc. And if I choose View, I can see all of the Views that available. But after selecting one view, back to dashboard, the selected view is not displayed in the dashboard, just empty gadget. 
 
Attached is my capture abt the above scenario.
 
Is there any step of configuration or setting we have to do to get it work? Please advice.
 
Thank you,
LS

KConrad

Hi LS
 
it sounds like there might be a configuration or installation issue. Please open a ticket with the support team, as we will need to investigate the setup in more detail.
 
When you submit the ticket, please make sure to indicate the exact versions of iHub and Metric Management you are using.
 
 
Thanks
Klaus

lsianturi

Sorry, I forgot to attach the image.
 
LS

KConrad

Yes, that is the correct way of doing it - please open a ticket so we can investigate further.

lsianturi

<blockquote class="ipsBlockquote" data-author="KConrad" data-cid="145395" data-time="1474613075">
<div>
Yes, that is the correct way of doing it - please open a ticket so we can investigate further.
</div>
</blockquote>
 
Hi Klaus,
thank you for your support. 
 
Would you please guide me where to open the ticket? Is it in this forum or other portal?
 
Thanks,
LS

KConrad

Hi LS
 
please visit support.opentext.com or email <a data-ipb='nomediaparse' href='mailto:support@opentext.com'>support@opentext.com</a> . Please make sure you specify the exact product you need support for (in your case BIRT360Plus/Metrics Management/Scorecard).
 
Best regards
Klaus