Getting INVOKEMETHOD FAILED error while VIEWING RENDITION in Webtop

ambadipudi.rama
ambadipudi.rama
edited January 20, 2009 in Documentum #1

Hi All,

I am Krishna Prasad. I have a PDF rendition for a Virtual document in webtop. But when I select the PDF Rendition then File > View, I get INVOKEMETHOD FAILED error message.

Please can anyone help me in indentifying the root cause and how to resolve the issue.

Thanks and Regards,

Krishna

Comments

  • Francois Dauberlieu
    Francois Dauberlieu
    edited January 13, 2009 #2

    Can you give us the full error message ?

    What does it say in the logs ?

    What version of Webtop ?

  • ambadipudi.rama
    ambadipudi.rama
    edited January 20, 2009 #3

    Hi,

    Sorry for the delay in response. I have attached the error message that we get while viewing a PDF Rendition for a Virtual Document. We are using "5.3.0.135 SP1 02 September 2005" of Webtop.

    I didnot check for any logs as I am not aware where to check for a log file.

    Waitning for your reply.

    Thanks and Regards,

    Krishna

  • Francois Dauberlieu
    Francois Dauberlieu
    edited January 20, 2009 #4

    The inmage is unreadable.

    Can you get the Documentum log on your application server (location is defined in the .../documentum/config/log4j.properties

    (You'd better stop you app server, delete the file, restart the server and try again so the log file isn't too big)

  • ambadipudi.rama
    ambadipudi.rama
    edited January 20, 2009 #5

    Hi,

    I am reattching the error screenshot. I cannot restart the application server as it is in Production environment.

    Thanks and Regards,

    Krishna

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