Odd issue

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kjimenez
kjimenez
edited January 20, 2009 in Documentum #1

I have a user here, when he clicks within a particular cabinet the screen just flashes and the document does not open. However if he clicks on a locked document, the document opens immediately in read only mode. He is int he same group as all other users able to open documents, and receives no error, the screen just blinks. I have deleted the user and readed the user through an LDAP job but still he is unable to access these files. Has this happened to anyone? Any ideas would be appreciated.

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  • mszurap
    mszurap
    edited January 19, 2009 #2
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    Is this happening with the same user using other workstation? I assume you are using Webtop, is this right?

  • Francois Dauberlieu
    Francois Dauberlieu
    edited January 19, 2009 #3
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    And what version of the client are you using ?

    And Java ?

  • kjimenez
    kjimenez
    edited January 19, 2009 #4
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    Yes, I tried it on my machine and it happens as well.

    Also yes, I am using Webtop.

    Documentum version 5.3.0.540

  • sbickle
    sbickle
    edited January 19, 2009 #5
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    And the version of java on the machine running the web browser is?

  • kjimenez
    kjimenez
    edited January 19, 2009 #6
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    Sorry. Version 6 Update 7

  • mszurap
    mszurap
    edited January 20, 2009 #7
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    Java 6 is not supported with Webtop 5.3 SP5, look at Release notes for exact certified version (Java 1.4 or Java 5).

  • Francois Dauberlieu
    Francois Dauberlieu
    edited January 20, 2009 #8
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    On another hand, that's the version I use and I never had any problems (besides that it is slower than 1.4.*)

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