Error when modify and save a protected document

Please refer to the post in the IRM SDK eRoom:

https://eperoom04.emc.com/nsepn/webapps/ykaycijm84423dgnqk322538/eRoom/CSP/IRMSDK46BetaProgram/0_3bcc0

Currently we assign the OpenParms.relatedContent to the protected document's account context as parameter of irmOpenContent function call, when we want to save the modified content. So every time the user save the content, will create a new protected document(new record in IRM Server).

We face some problems when implement this:

1. User other than document owner is not able to save the modified content, even he is given 'Edit' permission. The irmOpenContent call return IRM_S_UNKNOWNERR.

i) Is it correct that users other than document owner cannot save the modified content if using OpenParms.relatedContent?

ii) Assume that other users (with Edit permission) can modify and save the document, does the document become a new protected document with a new document id and new document owner?

2. If UserA protected a document and sent to UserB, then UserA modified and saved the document again, now UserA cannot trace the document events/activities made from UserB anymore, since the original document and the modified document are not 'related' by versioning.

i) How can we fix this problem?

Responses ( Tonra, Jim, 18 Jun 09 0:48)

1. This is something we will try to address in the upcoming 4.6 release.

2. This is the way this currently works and we have no immediate plans to change it. As Mayank noted on 23 Apr, we will revisit this issue when we start our planning for our 5.0 release.

Please use the EMC Developer Network forums for any additional questions or comments from this point on. There is a link on the home page of this eRoom.

Refer to the response on question 1:

We are now using the "IRM SDK 4.6 early release" but the problem is still there. Will it be solved in the 4.6 SDK GA release?

Refer to the response on question 2:

Can the problem be solved in the upcoming SDK 4.6 GA release?

Actually it is not make sense that:

i) users have Edit right cannot modify and save a protected document

ii) owner cannot track document activities after he/she modified the document content (In fact, if the docid is changed, then it is not an Edit already)

Please consider it as a serious bug and fix it asap. Many thx.

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Comments

jtonra

1. Yes, as previously stated, we are currently planning to address this in 4.6.

2. Unfortunately, this is not as simple to change as you might think. Therefore it is not in scope for our 4.6 release. We will look at this for 5.0.

HKMCIAlvin

Thanks for your reply.

1. Yes, as previously stated, we are currently planning to address this in 4.6.

=> That's great!

2. Unfortunately, this is not as simple to change as you might think. Therefore it is not in scope for our 4.6 release. We will look at this for 5.0.

=> May be it is not an easy task, but the same feature is there in "IRM Client for MS Office" long long time ago. As I mentioned in my previous post, it does not make sense that the document owner cannot manage the document (change policy, track activities) anymore after he/she has modified the saved the document (because the document id has been changed).

Moreover, assume problem 1 has been fixed, and let see the following example:

i) Peter protected a document and sent it to Mary (allow Mary to Edit & Print)

ii) Mary received the document and opened it

iii) Peter keep track of the document activities so that he knows what kind of event (access, edit, print) was performed by Mary

iv) Mary modified the document and saved it

v) Peter cannot keep track of the document activities anymore

Do you think that it is a security problem?

jtonra

I'm sorry you're not satisfied with our answer. However, this is not the appropriate forum to debate product strategy. I suggest you bring up your concerns with product management. Do you have contact information for our IRM product manager?

KarSoon

For the problem 2, may be i can explain in more details:
i) Peter protected a document and sent it to Mary (allow Mary to Edit & Print)

ii) Mary received the document and opened it

iii) Peter keep track of the document activities so that he knows what kind of event (access, edit, print) was performed by Mary

iv) Mary modified the document and saved it (this will result a new protected document with a new document id and maybe Mary will become the new document owner [depends on problem 1])

v) Peter cannot keep track of document activites (using Rights->View Activities) done by Mary anymore. This is because Peter and Mary are refering to different document at this point of time.

KarSoon

Hi Tonra,

Refer to problem 1, as previously stated, this will be addressed in 4.6. Could you help to clarify that:

i) Can users, who are not document owner, save the modified content if using OpenParms.releatedContect?
ii) Will the document become a new protected document with a new document id and new document owner (the user who saved it, and may not be a document owner)?

Thanks.

KarSoon

Greetings,

We had informed IRM product manager accordingly, please assist to look into this case urgently. Without fixes to this item (problem 1 and 2), our customer may halt the next phase roll-out which suppose to start SIT in Aug 09.

Thanks.

KarSoon

Any updates? Thanks.