Error message is not clear for users without protect permission but try to protect document

HKMCIAlvin

If a user without "Protect" right but try to protect a document in MS Office, the error message is:

"You cannot protect this document because you do not have protect permission on server ****".

But if we use the IRM Client Integration API to implement our client, the function call only return 21002 which is IRM_S_FAILURE, the system does not know the exact reason of the error.

Will the next release of IRM SDK be included with this error code and message?

Is there any other case that would also cause the error 21002? Can you provide a more detail error list?

jtonra

I have logged an enhancement request to improve the error code returned in this case.  For your reference, the id of this request is IRM-508.  Given our current timelines, it's unlikely this will make the cut for our 4.6 release.  As to documenting our error codes, the ones in our current documentation are the only ones we're currently prepared to document.