64 bit complaint

HiDocumentum 6.5 supports only the application (Webtop, CS) to be hosted on the 64 bit machine(app server and content server)But still the client OS of 64 bit is not compatible in 6.5. In particular users using UCF for viewing documents are facing issue as the jacob.dll and other native dll s are not 64 bit compalintThis is a night mare for the users who are migrating to 64 bit platformeven my laptop is 64 bit and i am not able to use it Is any one from EMC has any roadmap as to when will Documentum 64 bit complaint in the client side too

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brownce

I'm puzzled as to what your problem might be. I've been running 64bit clients for months now, Windows XP 64, Vista 64, and now Windows 7 64 and I've never had any problems using the Documentum client applications.

Could you provide more detail?

Francois Dauberlieu

I concur with Chris, I use XP and Vista 64 clients and have no problems with Webtop, nor with the Application connectors. We'll indeed need more infos such as full version numbers for Webtop and the JRE installed on the client machines

mszurap

It's good to hear that Webtop is working with 64 bit OS machines, but if you look (for example) in Webtop 6.5 SP1 release notes, for the browser environment there is no 64 bit OS support.

Dear EMC employees: Should we be aware of this (are there any issues), or just the documentation does not care enough about 64 bit OS versions?

howtonameit

I still stand by my statement

I am very clearly getting that the UCF dll is having some "Unsatisfied link error" popping up when i try to open any document.

I raised a SR for Tech support and they throwed it out simply saying as of now WE DONOT suppport client OS of 64 bit

P.S I am trying to upload files and it says only html and htm are allowed

I am trying to insert the image and it says max size limit is 2 MB

What shuld i do to show my error which is a bmp of 4 MB

My environment details are

client OS is

Documentum Products version:
1. Content Server version: 6.0 SP1
2. CS operating system: SunOS s3.

3.Database version:Oracle 10.2.0.4

Application server environment:
4. Operating System version : Suse Linux
5. Application server version BEA Weblogic 10.0.1.0 (Unpatched/10.0.1.0)
6. JDK version 1.5
7. Webtop version 6.0 SP1

Client Browser environment:
8. Operating System version (32/64bit): W2K3 64 bit
9. Browser version IE 6.0
10. JRE and version:Java Runtime 1.06.13& Java 1.05_09

brownce

Are those JDK's on your client 64bit? If so that's probably the problem. Install the 32bit JDK's, they work fine on 64bit OS's.

Francois Dauberlieu

Of course they reject your service request, what do you expect ? As mentioned in this thread, the release notes do specify that x64 is not a supported environment.

To be honest, I think it sucks as I work in engineering and a lot of CAD users are working on x64 for performances reasons, but I also understand that support is not going to spend any time investigating any issues on a not supported environment.