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LaunchPad Setup

annie_eow

Hi,

We are using TeamSite 5.5.2. One of the user didn't click "Yes" when prompted for the LauchPad Client setup. Now she needs to edit a Non-Template file using MS.FrontPage. But we couldn't get the LaunchPad setup anymore. When we go to Edit > LaunchPad Setup, the page just blank and hang.

Can anyone tell us how to reactivate the LaunchPad setup on her PC? Really Urgent.

Thank you.

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Comments

Migrateduser

We'll probably need more information to help.

Does the LaunchPad applet generally work for this
user (e.g. edit, import, etc) but just not Setup? If
you're using the LaunchPad applet and not the
application, and if LaunchPad never works for
this user, you might check the discussion on problems
with the java plug-in if they have installed the java
plug-in:

http://devnet.interwoven.com/forums/cgi-bin/showflat.pl?Cat=&Board=PRODUCTS_TEAMSITE&Number=23521&page=0&view=collapsed&sb=5&o=&part=

Since the applet is digitally signed, your user should get
a prompt asking if it's okay to execute the trusted code,
or they should have a least seen that the first time they
ran it.

But, if it's urgent you might want to phone tech support..

Jason Heirtzler
Interwoven Engineering