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TeamSite Proxy Error (TS 5.5.2 SP3)

JeanIns

We upgraded from TS 5.0.1 to TS 5.5.2 SP3 running on Windows 2000. Since the upgrade we have encountered the following:
Proxy Error (The proxy server received an invalid response from an upstream server). The proxy server could not handle the request Get/iw/webdesk/login. Reason: Could not connect to remote machine: Unknown error. Additionally, a 500 Internal Server error was encountered while trying to use an Error Document to handle the request.

We have to reboot the server to restore services. Problem occurs about 3 times per week.

Has anyone encountered this problem??

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Comments

sajiddc

Could you please double check and make sure that all your Interwoven Services are up and running?

JeanIns

All Interwoven services are running, except
1. Interwoven Event Sub System
2. Interwoven OD Reports
3. Interwoven Teamsite Report

sajiddc

Could you please do a netstat -a and see if proxy is listening on port 1080

sajiddc

Sorry clicked the continue button by mistake.

Anyways, I was saying that you should run netstat -a and check if proxy is listening on port 1080 when this error occurs. And then check if the services are running properly or not.

Alternatively, if you have access to the Interwoven support site, then download the diagnostic script and then run it as soon as the problem re-occurs.

ToriC

We have seen this error as well in recent weeks. Sometimes it occurs after a reboot when we try to get to the logon other times it happens to users doing Smart Context QA. I have a case open with support but they do not have much for suggestions other than upgrading to a later TS SP.