Server Error 500

Hi,
I got this error thrice in the last 24 hours...before that never..you guys are also getting this page? Please see the attachment...

Also I realized that we can upload only the following extensions to devnet .gz,.zip,.Z,.txt,.gif,.jpg,.jpeg,.bmp,.pdf,.ppt,.pm,.ipl,.tpl,.cfg,.wft,.wfb

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Migrateduser

Are other people getting 500 errors? If so, please post the time of day you got them, they could be network traffic related, and we'll need that information to troubleshoot.
thanks.

lissa

nipper

I saw a couple yesterday, about 3 pm PST

Have not seen them for a while.

Andy

skip11

500 is hardly ever network related. Your access logs or server logs for the
web server in your presentation layer will have clues, or will point you to
the exact error - missing include, etc.

BTW, whats IW run as a webserver facing the internet ? Or is that secret ? Smiley Wink

Gregg Faus

skip,

You really can't hide that sort of infomation. It is all in the response from the server. www.interwoven runs apache 1.3.27 on Unix. See the following line that was returned from an HTTP request:
Server: Apache/1.3.27 (Unix) mod_fastcgi/2.2.12

This tool is useful to figure this info out:
http://www.pierzchala.com/grabit2/

Hazzie

I got one today at around 11:15am

Process was
read daily email from bit bucket forum.
clicked on url in email.
IE opened up page saying i wasnt logged in.
Clicked on link to log in got internal server error 500.
Refreshed page and everything fine.

Hazzie
TS 5.5.2 on NT.

AKB

Good thing is it has stopped for me and I have seen any such error for the past 3 days

Hazzie

Got another today

see attached

Hazzie
TS 5.5.2 on NT.

Edited by Hazzie on 03/29/04 02:05 AM (server time).

Migrateduser

OK, we'll investigate these some more. A cursory check of the logs did not show any problems. I got this error once on Friday as well. A 'refresh' on the browser made the page come up.

Stay tuned for details on what might be going on here.
Regards,

lissa

Jeremy

Hi,

I also just got the Error page as I was logging in. Put in my password and hit "Return". Up came the error page.

Jeremy

Migrateduser

I got one this morning when initially going to the login page..

-----------------------------------
Server error!
The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there was an error in a CGI script.
If you think this is a server error, please contact the webmaster
Error 500
devnet.interwoven.com
Wed 31 Mar 2004 08:38:31 AM PST
Apache/2.0.40 (Red Hat Linux)
-----------------------------------

Tried again and all was fine.

Todd Scallan
Director of Product Management
Interwoven
t: 408-530-7167
e: tscallan@interwoven.com

nipper

TOdd & Lissa got them, I guess someone will beleive us now.

I had thought it was our overloaded network, glad someone started mentioning it.

Andy

Migrateduser

it's not that we didn't believe anyone, it's just that the first day the problem was reported we had a bunch of other stuff going on IWOV servers, so it could have been a transient problem.

We are doing some server software upgrades tomorrow that we hope will correct this problem. In the meantime, try the refresh button. Sorry for the inconvenience.

lissa