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Support Article Encoding Issue

System

https://support.interwoven.com/kb/kb_show_article2.asp?ArticleID=51630

This page looks pretty bad in Mozilla using the default encoding configuration.

A potential problem with the installation of TeamSite 6.1 has been identified when installing on a system where pcAnywhere services are runningAfter â€œclickingâ€� on the installation .bat file, the installer starts and the installer progress window pops up and reaches 100%. However, the window will close indicating that the installation is completed, but nothing happens. A review of the task manager reveals that install.exe is still running The problem is a conflict with the installation tool, and pcAnywhere. TeamSite installation uses â€œInstallAnywhere, which is provided by our vendor â€œZeroGâ€�. They have indicated that â€œInstallAnywhereâ€� will hang when running â€œthroughâ€� pcAnywhere or if pcAnywhere is running as a service.

If this site is maintained with TeamSite, can Interwoven explain what is always causing these issues with support articles? I mean, is it DataDeploy, VFE, bad TPL, or what?

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Comments

Adam Stoller

Apparently it's UTF-8 encoding (just played around with my browser settings while looking at your post) - as a guess - it was probably a cut-n-paste from MSWord since the problem seems to be surrounding "smart-quotes"

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com

Migrateduser

i'll have someone take a look at this article. we do run into occasional issues with encoding on the knowledge base backend.

lissa

Migrateduser

The article was cleaned up, but in the end we needed to give it a new number to correct some other issues. The new article is: https://support.interwoven.com/kb/kb_show_article2.asp?ArticleID=51661

In the future, to report issues with support-visible articles you can click on the "Let us know" phrase on the support home page, which sends feedback to the Support organization.

Regards,

lissa

Drew_The_Goat

This reminds me of all the hassles we had to deal with when our site and DB was ISO encoded but users were copying and pasting from MSWord into the templates...

Oh what a beautiful world it would be if everything was Uni-fied Smiley Wink

Drew