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dowload access to support site

skip11

Hello,

Can anyone at Interwoven tell me why I can access the support site with
a vaild login, but when I select downloads, and choose my company "CSFS Switzerland"
(Credit Suisse have several sites which are listed in a drop down) I get
the following error:

Sorry, We've Encountered an Error...

We apologize, you've encountered an error with this page:

Invalid EMail

I opened a support case last year but nothing ever became of it.

I need to be able to download products as I'm the primary UNIX
Engineer for CSFS in Zurich.

Thanks,

R.Barger
Credit Suisse Financial Services
Zurich

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Comments

Adam Stoller

I suggest you follow-up on your support case - they get a lot of cases and it's possible that it "fell in a crack" somewhere.

Can you access your support cases from on-line - if so - you can update the case from there which often helps to push it towards the top of the stack again... otherwise I'd suggest calling them on the phone

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com

nipper

>Can anyone at Interwoven tell me why I can access the support site with
>a vaild login, but when I select downloads, and choose my company "CSFS Switzerland"
>(Credit Suisse have several sites which are listed in a drop down) I get
>the following error:

You & I shoould have gotten together, I could download but not get into anywhere else in
support.

I called support & they took care of it.

Try that

Andy

akshathp

I will also recommend contacting Tech Support Admins about this issue.

Akshat Pramod Sharma