MetaTagger 3.5 and Teamsite 6.1

System

Hi All,
I have upgraded Teamsite 5.5.2 to 6.1 and now in the process of upgrading MT 3.5 to 3.6.

I am getting the following error when I try to uninsall MT 3.5 (as per the upgrade instructions):

"TeamSite version must be 5.5.x, x > 1, to work with MetaTagger 3.5.0.
Installation is terminated"

Any Ideas?

Thanks in advance,
Mukesh

Migrateduser

Generall for something like this you should go to support and it would be helpful if you specified platform. However this should help:

Some problems have been reported with the required uninstall of MetaTagger 3.x before upgrading to 3.5 on Windows. After MetaTagger is uninstalled (via Add/Remove Programs), if MetaTagger still appears in the panel, you must run regedit and remove the Uninstall entry in the registry.
The basic registry entries are the HKEY_LOCAL_MACHINE\SOFTWARE\Interwoven\MetaTagger entries as well as the environment variable entries and the Services entries, but the Uninstall entry is elsewhere.

The uninstall key is HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ ...} where '...' is long random-digits string.

Navigate to these entries by searching on 'MetaTagger' in regedit. After deleting the Uninstall entry and making sure the machine is clean, i.e, <mt-home> is completely removed, the install of MetaTagger 3.5 will be fine.