TST5.5.2 Installation problems

Hi,

I have installed these in the following order on a WIn2K advanced server -
-TS 5.5.2
-TS 5.5.2 SP5
-TST 5.5.2

All these were fresh installations without any branches/workareas being created.

I tried installing TST 5.5.2 SP5 which failed because the installer could not overwrite the ieoptions images associated to visual format.

In the admin pdf it says to uninstall visualformat, but I could not find any way to uninstall (in Add/remove programs).

The problem is now that when we do a File->New Data Record, nothing comes up. When we do a regenerate of a file it gives an error which says -
"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request."
When we do a delete data record we get a page cannot be found.

Any suggestions..?

Thanks,
AK

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Comments

Adam Stoller

I believe the correct order is:
TS 552
TST 552
TS 552 SPx
TST 552 SPx
patches, generally in numerical order (which is confusing because the patch numbers and the id's associated with them do not always follow the same order -- when in doubt, contact Support for the correct ordering)

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com

abhishek_gupta

Thanks.
But this is an excerpt from the tst.552sp5.rn manual which I have followed exactly -

"If you do not have TeamSite and TeamSite Templating installed on your system, install the base versions of the software and the service packs in the following order:
1. TeamSite 5.5.2
2. TeamSite 5.5.2 Service Pack 5
3. TeamSite Templating 5.5.2
4. TeamSite Templating 5.5.2 Service Pack 5"

It still gives me problems.

And anyone who has faced a weird situation like - I uninstalled TST 5.5.2 from my machine via Add/Remove programs and it uninstalled TS 5.5.2 also. This happened with me twice!

And TST 5.5.2 SP5 gives the same problems, even after trying reinstalling.

Thanks,
AK

Adam Stoller

I recall there being a number of comments regarding the accuracy of that documentation - though in theory it should work, I believe in practice most of the consultants installed it in the order I indicated.

As for the machine - chances are the registry is confused and although you might be able to fix it manually - you'll probably save a considerable amount of time and frustration by having the machine re-built [presumably they have a base-image to install on the machine?] and then start the entire Interwoven installation over again from scratch. (I'm assuming this is a from-scratch installation and not an upgrade - yes?)

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com

abhishek_gupta

Yes this is an installation from scratch.

If there are errors in the documentation why does not someone from Interwoven rectify it and display new versions of manuals on the support website.
Any disagreement from Interwoven Support about the order of installations to the one mentioned?

iwovGraduate

"If there are errors in the documentation why does not someone from Interwoven rectify it and display new versions of manuals on the support website."

Have you opened a case with support ?

iwovGraduate

It seems to me like a permission problem with the TST SP5 install. I have seen this in prior versions of SP of TST. What are the permissions on iw-home/httpd/iw/ewebeditpro20/clientinstall directory ? and the file visualformatclient.exe under the same directory ?

The way I have fixed this in the past was to change the permissions to allow local Administrator full control and run the TST SP installation again. You might have to manually cleanup for it to run successfully again. I assume you are installing by logging in as local Administrator.

The reason why you are getting Internal Server Error on trying to open a new DCR is most likely because your TST SP is missing.

abhishek_gupta

Well, I got to know from the forum in this thread that there could be errors in the documentation. Haven't filed a case for this in the support!

abhishek_gupta

Tried that..gave full rights to the local admin, still gives the same error. I guess its been used by some service, and while installation that service is not stopped.

iwovGraduate

What is the exact error message you get ?

nipper

>1. TeamSite 5.5.2
>2. TeamSite 5.5.2 Service Pack 5
>3. TeamSite Templating 5.5.2
>4. TeamSite Templating 5.5.2 Service Pack 5

If this is in the document it is different from all of the others. For SP4 it is TS, TST, TS SP, TST SP.

Definately talk to support. I just did a new install with SP4 & it had to go TS TST...

ANdy

abhishek_gupta

Well thats the order in the pdfs which I downloaded from the support both in sp4 and sp5. Attached is the screenshot of the document.

abhishek_gupta

The error which comes is -

Failed to copy visualformat.exe from C:\<local-temp-dir>\httpd\iw\ewebeditpro20\clientinstall to

\iw-home\httpd\iw\ewebeditpro20\clientinstall
Access is denied.

Full permissions are given to this directory for the local admin.

iwovGraduate

Move that file, (or delete it or rename it), and run the install of SP again. You might have to do this for a few other files.

nipper

Yea I saw this before, could not move the file or delete it. I had to rename the directory above it
(a couple levels up I think) & the install worked.

Could never figure out what was accessing it. Not that I stayed awake at night wondering

ANdy

abhishek_gupta

Thanks guys. Got this working. I had earlier set permissions on the iw-home directory to full for the local admin applying inheritable permissions to directories below. I also cross checked and saw that httpd and iw directories had full permissions. Later figured out that the clientinstall directory in httpd\iw\ewebeditpro20\ did not have permissions for the local admin. After giving permissions, SP5 installed like charm.