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Edit Button not visible

System

Hi,
I have an user who claims he was able to edit a certain branch but is not complaining the Edit button on the top isn't showing up. And under the edit drop down, he doesn't get the option for edits. Any ideas? I checked OS groups and he is still in it.

Here is my system info:
Apache.
Here is some more system info:
Host OS: SunOS (5.8)
Version: 5.5.2 Build 14136 Interwoven 20021127
License Expires: NoLimits

Thanks in advance,
mccalla (annie)

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Comments

nipper

Is this on webdesk or webdesk pro ?

Have the user do a print screen & email you the image.

Off chance, if he is running webdesk, does he have view modified set ?

Andy

miletwo

Most of our cases for a user not being able to edit are related to mismatched DCR and generated file. Often a user will rename a DCR or accidentally "get latest" with overwrite turned on, which deletes the DCR they were editing if it had not been previously submitted. Make sure that users submit both DCR and generated fil to avoid this, or coach them to use the CC Standard interface which shows them "work in progress" allowing them to submit alll files they've modified in one shot.

Hope this helps,

jeremy

Quis custodit custodem