Teamsite 6.5 install on Windows 2003 failing

Hi all,
I am trying to get 6.5 installed on a brand new server running windows 2003 server enterprise edition. I can install open deploy
just fine, but when trying to install TeamSite I get a popup Java error at the very beginning that reads:

ModuleInstallerCommonAction.Install - exception
Caught Exception: CreateProcess: E:\IWOV_Install Source Files\6.5 TeamSite\TeamSite\InstallerData\utils\permchk.exe SeChangeNotifyPrivilege error=193"
And then it gives me a Quit button.

I am using the latest build downloaded from Interwoven (build 41240b dated October 20th).

I was thinking it was my local or domain group policy (policies) but I worked with my server team and moved the server a well known OU container which has open permissions and still it won't install. However, Open deploy will install.

Any ideas?
Keith.

Find more posts tagged with

Comments

rpollock

Did you ever get this resolved?

kvargas23

I had to move the computer out of the OU domain and then run the install with the actual "Administrator" account rather than my account, even though my account is in the admin group.

It looks to be problems with the added Internet Explorer Enhanced Security Confirguration. Our internal security team applied that to our Win2003 server before I got it for installation of TeamSite.

Any ideas if you have seen issues with it?

Keith.

Migrateduser

How are you got included in the local administrator's group, if through a nested domain group, then you may see the error your observed. User has to directly included in the local administrator group, this might be a bug on the installer.

kvargas23

Just a heads up that I still get the same errors when I install the latest Service Pack.

I try to do an install logged in as myself (domain account) who is a member of the Administrators local group and it still
won't work. I get errors like this:
04/04/2005 12:58:16 - InstallManager.install error - csiface failed at phase IW_INSTALL_MODE_INSTALL with the following errors:
A mandatory Module csiface failed to complete IW_INSTALL_MODE_INSTALL phase
STACK TRACE :java.lang.Exception: A mandatory Module csiface failed to complete IW_INSTALL_MODE_INSTALL phase
at com.interwoven.install.module.Module.getInstallResult(Module.java:1103)
at com.interwoven.install.module.Module.install(Module.java:596)
at com.interwoven.install.module.ModuleManager.executeInstall(ModuleManager.java:634)
at com.interwoven.install.module.ModuleManager.installUsingGlobalPropertiesFile(ModuleManager.java:1135)
at com.interwoven.install.module.ModuleManager.doInstall(ModuleManager.java:213)
at com.interwoven.install.product.Product.install(Product.java:607)
at com.interwoven.install.product.ProductManager.doInstall(ProductManager.java:166)
at com.interwoven.install.installmgr.InstallManager.install(InstallManager.java:1355)
at com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA8113)
at ZeroGwo.run(DashoA8113)

Any thoughts? To get this to work I usually have to have a data center person login as the actual local Administrator account and then run the install. Somehow administrator has more rights/priviledges than an account added to the local admin group.

We even went through all the Local security policies and gave my account everything but still it wouldn't install.

its almost like the install script by Interwoven is looking explicitly for a local account (not a domain one) that is a member of the administrators local group.

this is nuts!!

rpollock

Do you have any GPO's in place that may account for the lack of access? If so, I would try to have the box placed in another OU to see iif you still have the problem.

Migrateduser

Hi Keith!

This is strange.... Please do this to debug:

1. Copy permchk.exe to some folder w/o space (c:\tmp)
2. Launch cmd, run permchk.exe (no params)

You'll have similar output:

SeChangeNotifyPrivilege
SeSecurityPrivilege
SeBackupPrivilege
SeRestorePrivilege
SeSystemtimePrivilege
SeShutdownPrivilege
SeRemoteShutdownPrivilege
SeTakeOwnershipPrivilege
SeDebugPrivilege
SeSystemEnvironmentPrivilege
SeSystemProfilePrivilege
SeProfileSingleProcessPrivilege
SeIncreaseBasePriorityPrivilege
SeLoadDriverPrivilege
SeCreatePagefilePrivilege
SeIncreaseQuotaPrivilege
SeUndockPrivilege
SeAuditPrivilege
SeImpersonatePrivilege
SeCreateGlobalPrivilege

Please note that SeChangeNotifyPrivilege is listed

3. run 'permchk SeChangeNotifyPrivilege'

This is the correct output:

privilege granted
privilege enabled

4. If your output is different, please make sure the user id you use to install TS has SeChangeNotifyPrivilege granted AND enabled.

5. Repeat the test with permchk.exe located in your original folder (with spaces). If it fails, then please move the extracted TS6.5.0 package to a different location w/o spaces.

Thanks!
Elena.

Migrateduser

Hi Keith!

This is a bit confusing...

"Just a heads up that I still get the same errors when I install the latest Service Pack" - so you've managed to install the TS6.5.0?

"I try to do an install logged in as myself (domain account) who is a member of the Administrators local group ... " - this is an absolutely correct way to install TeamSite - you have to be either 'Administrator' or be a member of a local 'Administrators' group. Some sysadmins like to cut Administrator or Administrators privileges to a minimum due to security concerns. While this is understandable, the TeamSite installer will require a standard list of privileges to be granted and enabled in order to install the product, sorry...

"I get errors like this:
04/04/2005 12:58:16 - InstallManager.install error - csiface failed at phase IW_INSTALL_MODE_INSTALL with the following errors:
A mandatory Module csiface failed to complete IW_INSTALL_MODE_INSTALL phase" - this error is totally unrelated to account priviges you've used. Did you try to install SP several times?

Thanks!
E.

kvargas23

Hi Elena,
thanks so much for the quick response. I tried what you suggested and yes if I run the tool from a folder with spaces in its name it will fail.
However, by moving the SP2 package into a folder with no spaces and running the install again.. I get the same errors (I also got the same errors when installing Teamsite itself last month).

csiface failed at phase IW_INSTALL_MODE_INSTALL with the following errors:
A mandatory Module csiface failed to complete IW_INSTALL_MODE_INSTALL phase
STACK TRACE :java.lang.Exception: A mandatory Module csiface failed to complete IW_INSTALL_MODE_INSTALL phase

at com.interwoven.install.module.Module.getInstallResult(Module.java:1103)

at com.interwoven.install.module.Module.install(Module.java:596)

at com.interwoven.install.module.ModuleManager.executeInstall(ModuleManager.java:634)

at com.interwoven.install.module.ModuleManager.installUsingGlobalPropertiesFile(ModuleManager.java:1135)

at com.interwoven.install.module.ModuleManager.doInstall(ModuleManager.java:213)

at com.interwoven.install.product.Product.install(Product.java:607)

at com.interwoven.install.product.ProductManager.doInstall(ProductManager.java:166)

at com.interwoven.install.installmgr.InstallManager.install(InstallManager.java:1355)

at com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA8113)

at ZeroGwo.run(DashoA8113)

I am running the install from a new folder with no spaces. And I moved the Permcheck.exe to a folder with no spaces but still get this error.
ANy ideas?

thanks,
keith.

kvargas23

Hi E,
yes it is confusing.. I am a member of the local admin group and our microsoft consultants have checked the box and I have every possible priviledge one could have. So Microsoft says its a product install issue,.. not a local box problem.

yes, I tried the install several times.. but removed it each time using "add remove programs"

Oh I also tried moving the box to a different OU and that worked to install 6.5 but it doesn't solve the problem. I should be able to install the service pack without having to move boxes in and out of containers.

this is very strange.

Edited by kvargas23 on 04/05/05 07:22 AM (server time).

Michael

Hi

When installing on Windows I have found that to avoid pain and suffering you really want to be logged in as the local "Administrator" user -- which is what it tells you to do in the install guide. I have never actually checked with support but I assume that installing with a domain user who happens to be in the Administrators group is 'not supported'.

I know this probably seems like bad practice to all the sysadmins out there but it seems to be only way with TeamSite presently....

Perhaps someone from iwov would like to explain further?

Cheers
Michael

beez

I had the same problem and overcame it by unziping+installing the TeamSite package from c:\Windows\temp.
The 6.5.x installer seems extra finicky on w2k3.

mike

rpollock

Sorry to hear that there are still problems. Are you doing a default install? I'm not sure why, but try installing in directories using the old 8.3 convention of no spaces if you haven't done that.

I would open a support ticket with Interwoven to get this properly resolved. I am assuming that you are paying for the support so why not take advantage of it.

Migrateduser

I would echo rpollock's recommendation, nothing appears to be jumping out at the forum readers, and it may be that your issue/problem is quite enviroment specific.

I hope support can shed some light on this for you.

lissa

Developer

I have also recently installed 6.5.0 on win 2000 enterprise server and had a java exception, however I uninstalled TS using windows add/remove then did a regedit and cleaned it up from the registry. Until I cleaned it up from the registry it wouldn’t allow me to reinstall.