iwsearch gives 'Received unexpected exception while updating branch status from...'

Hi,

ts732 @win2k8

Anybody knows what causes this exception in iwsearch (iw.tssearch.log)?

[PHP][29 May 2013 17:26:54,989] ERROR com.interwoven.hunter.search.BranchMapping (Thread-77) - Received unexpected exception while updating branch status from the index manager:
Error Code :-1
com.interwoven.hunter.index.api.IndexException:
at com.interwoven.hunter.index.api.XmlRpcIndexAPI.getIndexStatusByBranchID(XmlRpcIndexAPI.java:308)
at com.interwoven.hunter.search.BranchMapping.reload(BranchMapping.java:111)
at com.interwoven.hunter.search.BranchMapping.refresh(BranchMapping.java:182)
at com.interwoven.hunter.search.commands.NotifyIndexChangeCommand.execute(NotifyIndexChangeCommand.java:42)
at com.interwoven.hunter.search.SearchWorker.run(SearchWorker.java:88)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:743)
at java.lang.Thread.run(Thread.java:619)[/PHP]

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Comments

Reji Varghese

Where you able to resolve this exception ? Please share the details if you have.

Rick Poulin

Looks like OP's problem is that the tsconnector process was not able to talk to IDOL, possibly because of configuration issues or because that process wasn't running or listening.

Check that your processes are all running properly, and that the ports that should be open actually are (using netstat or similar). You can even try restarting the services (or the server) and see if the issue resolves itself. If not, post your particular stack trace and env details.