LDAP configuration error in Linux box

Hi Friends,

i am trying to configure LDAP into my TS7.4.1 at Linux box. i made the changes in user_database.xml file in attached. and i am getting the following error.

Request failed.

message:
Request processing failed; nested exception is java.lang.StringIndexOutOfBoundsException: String index out of range: -1

exception:
java.lang.StringIndexOutOfBoundsException: String index out of range: -1 at java.lang.String.substring(String.java:1937) at com.interwoven.ui.admin.usermgmt.util.LDAPBrowseHelper.getRemainingPart(LDAPBrowseHelper.java:363) at com.interwoven.ui.admin.usermgmt.util.LDAPBrowseHelper.getLDAPGroups(LDAPBrowseHelper.java:166) at com.interwoven.ui.admin.usermgmt.users.action.AddUserLDAPListController.handle(AddUserLDAPListController.java:111) at org.springframework.web.servlet.mvc.AbstractCommandController.handleRequestInternal(AbstractCommandController.java:87) at org.springframework.web.servlet.mvc.AbstractController.handleRequest(AbstractController.java:153) at org.springframework.web.servlet.mv

We chaked the port and it's on open state. i am able to tellnet it. please some one help me to solve this issue.

Thanks in advance. Smiley Happy

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Comments

Reji Varghese

Opening the attached user_databases.xml file gives an error :

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
^

Looks like the file is not in a valid XML format. And you dont need the above line in it. Please remove and give a try.

Karthikb

Please check this.

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<iwuser_databases>
    <iwldap id="standard" display_name="standard" os="t">
        <server value="10.193.104.131"></server>
        <port value="7501"></port>
        <search_key value="1463301"> </search_key>
    <dnBase value="(ou=standard)"></dnBase>
        <account value="cn=1463301,ou=users,o=standard"></account>
        <password value="52616e646f6d4956c82bafa0f00705856612497a4b6d6c4945c1ce29d38c2b41"></password>
        <attr_email value="mail"></attr_email>
        <attr_display_name value="cn"></attr_display_name>
       </iwldap>
</iwuser_databases>

Reji Varghese

Remove the 2 blank lines on top and also can remove the <xml> tag from top.

And what is this search key you had defined. Looks to me like, this is the user account you use to login to LDAP. But Search key should be either “uid” or “sAMAccountName”

<search_key value="1463301"> </search_key>

Karthikb

Hi thanks for your reply. You mean to say that the opening xml tag is not required? , I set hid is my search key. And 1463301 is my uid.

Reji Varghese

You might need only this inside the xml file :

<iwuser_databases>
    <iwldap id="standard" display_name="standard" os="t">
        <server value="10.193.104.131"></server>
        <port value="7501"></port>
        <search_key value="uid"> </search_key>
   <dnBase value="(ou=standard)"></dnBase>
        <account value="cn=1463301,ou=users,o=standard"></account>
        <password value="52616e646f6d4956c82bafa0f00705856612497a4b6d6c4945c1ce29d38c2b41"></password>
        <attr_email value="mail"></attr_email>
        <attr_display_name value="cn"></attr_display_name>
       </iwldap>
</iwuser_databases>

Karthikb

Hi Reji,

I just tried your instruction but still i am getting the same error and here I attached the screeshot.

Reji Varghese

Looks like you have hit a known issue. TeamSite cant connect to the ROOT of the active directory. It will thow this out of bounds exception.

From the user_databases.xml file, the OU you had given is <dnBase value="(ou=standard)"></dnBase> which might be the root of the AD in your company. And under this OU there will all sort of groups of computers, system and users. For TeamSite you need only the OU which corresponds to the users group. So, you might need to talk to your LDAP admins to get the correct dnBase for the users.

for eg. - <dnBase value="(ou=Region,ou=People,ou=DOMAIN,dc=com)">

LDAPBrowser, is a software which you can use for yourself to find the correct OU.

Karthikb

We try to connect LDAP Using JXplorer. it's working fine but when we are try to connect through Teamsite we are getting this issue. please find the attachment for jxplorer screenshot

Reji Varghese

Yea, thats what I have mentioned in my previous post.

You wont be able to connect to the root of AD, in your case, ou=standardchartered. Narrow down to the users OU so that TeamSite wont scan the entire standardchartered AD, may be try giving the DNBase as (ou=users, ou=standardchartered).

Karthikb

yes I tested that now I am getting different error. the screenshot Was attached here. and in the base dn i given the bellow.

Reji Varghese

So, users.standardchartered.com is not a valid DNBase entry.

One thing you can do is, search for a normal user in the entire AD using JXplorer and check the correct OU details. Put that corresponding OU details in the xml and try.

Karthikb

Thanks Reji.

My LDAP is working fine. Thanks for your support. can you share your persnal E-mail id. it will be more useful to me to contact you.

Thanks

Karthik.

Reji Varghese

Glad to hear that the solution worked. You can mark the post as Solution so that it will help somebody else too.

There are lot other brilliant brains here Smiley Happy so its better you post your problems on the forum and somebody would jump in to help you.

Cheers !