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Fail to log in to iServer Express 11
eladmena
Hello,<br />
After installing the evaluation version of iServer Express 11, I'm trying to log in to the server.<br />
When logging in to iServer Express 11 I get the following error:<br />
<span style='font-size: 12px;'><strong class='bbc'>19060: Server name or port number parameter value is invalid.</strong></span><br />
<br />
Logging in to BIRT iServer Management Console 11 works fine, however the system status is failed:<br />
<span style='font-size: 12px;'><strong class='bbc'>System failed.<br />
System Failure Reason : Internal server error: An error occurred creating a reactor instance. </strong></span><br />
<br />
I've tried installing iServer on another machine and got the same errors.<br />
<br />
Any help would be appreciated,<br />
Elad
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Comments
averma
Hi eladmena,<br />
Couple of reasons why this may happen:<br />
<ul class='bbcol decimal'><li>The default username that you could use to login is "Administrator" (There is no password)</li><li>It is possible that your evaluation license has expired. In that case you could uninstall the server, downloaded another copy from birt exchange and reinstall.</li></ul>
<br />
<br />
Ashwini
kjawahar
Make sure RPC services are running on the machine. If the problem persists, plesae attach the log files from the iServer express logs directory
eladmena
<span class='bbc_underline'>Averma</span>,<br />
1) I am using the administrator user name with empty password<br />
2) I have installed the latest evaluation kit (version 4.0.100.1190), I doubt the license has expired as I installed it last week. Is there a way to verify whether it was expires?<br />
<br />
<span class='bbc_underline'>Kjawahar</span>,<br />
RPC services are running on my machine, currently I have the following services running:<br />
<br />
* Actuate BIRT iServer 11<br />
* NobleNet Portmapper for TCP<br />
* Remote Procedure Call (RPC)<br />
* Remote Procedure Call (RPC) Locator<br />
<br />
Problem still persists, can you be more specific on what logs you need and where those can be found?<br />
<br />
Thanks in advance<br />
Elad
averma
Hi Elad,
You can go to configuration console for license information and location of log files (typically it is your <install dir>/iServer/data/server/log). I think the log files might have more information of the cause of this error. What is your Operating platform?
Ashwini
Neva
Hello,
I have installed iServer Express and am expereincing the same problem.
1) I am using the administrator user name with empty password
2) I have installed the latest evaluation kit (version 4.0.100.1190)
Kjawahar,
RPC services are running on my machine, currently I have the following services running:
* Actuate BIRT iServer 11
* NobleNet Portmapper for TCP
* Remote Procedure Call (RPC)
* Remote Procedure Call (RPC) Locator
I am attaching logs from the location you specified
Thanks in advance
Neva
averma
Hi Neva,
The logs indicate that your portmapper is not running properly. Do you have multiple network cards on your machine?
Ashwini
Neva
Hi Ashwini,
No, I have a single network card.
Any other ideas?
Thanks, Neva
averma
Neva,
This looks like a bug and needs to be investigated, please file a bug here:
http://ted.birt-exchange.org/
Thanks
Ashwini
