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Analytics Designer install issues
<p>Hi, all! I'm in the process of trying to install the Analytics Designer, and am having issues with the program actually running. I am currently using BIRT Designer Professional v11.0.3 for our report designs, but wanted to get this new version to try. The installation goes without a hitch, but as soon as I try to fire the program up, it crashes within 20 seconds. I don't get any specific error, just that the program has stopped responding. Earlier, I installed iHub F-Type, and it runs without a hitch. </p>
<p>Any pointers would be greatly appreciated! Have a great day!</p>
<p> </p>
<p>Scott</p>
<p>Any pointers would be greatly appreciated! Have a great day!</p>
<p> </p>
<p>Scott</p>
0
Comments
<p>Were there any errors during installation?</p>
<p>Where did you install it to? If it is in Program Files, are you running as administrator?</p>
<p>Do you see any errors in the designers log file? (located in the .metadata directory of the designers workspace and named .log)</p>
<p>Do you see any relevant entries in the Windows Event Viewer logs?</p>
Regards,
Jesse Freeman
Solution Consultant
OpenText Corporation
http://www.actuate.com | http://www.opentext.com
<div>
<p>Are you getting any error messages when it crashes? </p>
<p>Were there any errors during installation?</p>
<p>Where did you install it to? If it is in Program Files, are you running as administrator?</p>
<p>Do you see any errors in the designers log file? (located in the .metadata directory of the designers workspace and named .log)</p>
<p>Do you see any relevant entries in the Windows Event Viewer logs?</p>
</div>
</blockquote>
<p>No error messages when it crashes, just get the 'Not Responding' pop-up.</p>
<p>None</p>
<p>It is in Program Files, but not running as Administrator (should I be?)</p>
<p>There are Java-related issues in the .log file. I uninstalled Java, then downloaded the latest version....no dice.</p>
<p>All it is showing is an 'Application Hang' warning.</p>
<p> </p>
<p>Thanks,</p>
<p>Scott</p>
<p> </p>
<p>There are Windows permission restrictions on the Program Files sub directories that are not present in other directories you create such as "C:/BDPro/" that could be causing issues.</p>
Regards,
Jesse Freeman
Solution Consultant
OpenText Corporation
http://www.actuate.com | http://www.opentext.com
<p> </p>
<p>Have a great night!</p>
<p> </p>
<p>Scott</p>
Regards,
Jesse Freeman
Solution Consultant
OpenText Corporation
http://www.actuate.com | http://www.opentext.com
<p> </p>
<p>Have a great day!</p>
<p> </p>
<p>Scott</p>
<p> </p>
<p>To confirm, the contents of java.txt is from your designers .log file located in the .metadata of your workspace and is the only log and full contents of that log?</p>
<p>Just want to make sure there isn't anything additional getting logged.</p>
<p> </p>
<p>Also, it looks like you are outside of Program Files so I do not believe running as Administrator should be necessary. However, just to try it could you run as Administrator and see if it makes a difference?</p>
<p> </p>
<p>Could you also launch eclipsec.exe instead of just eclipse.exe and see if anything additional is logged to the console with eclipse?</p>
Regards,
Jesse Freeman
Solution Consultant
OpenText Corporation
http://www.actuate.com | http://www.opentext.com
<p> </p>
<p>Scott</p>
<p> </p>
<p>Also, what version of Windows are you using?</p>
Regards,
Jesse Freeman
Solution Consultant
OpenText Corporation
http://www.actuate.com | http://www.opentext.com
<p> </p>
<p>Windows 7 Pro SP1</p>
<p>Can you try starting it from the cmd line with -clean? (For Example: eclipsec.exe -clean)</p>
<p> </p>
<p>Regarding the OAuth shindig error, I get the exact same message during startup in my instance however, I have no issues. I'm guessing that message is a red herring.</p>
Regards,
Jesse Freeman
Solution Consultant
OpenText Corporation
http://www.actuate.com | http://www.opentext.com
<p>And that your installer size is: 677,067,680 bytes</p>
<p> </p>
<p>Also when installing the designer, please confirm you are right clicking on the installer file and selecting "Run as administrator".</p>
<p>Then please try installing the designer to: C:\Actuate\BDPro31</p>
<p> </p>
<p>After installation, please navigate to "C:\Actuate\BDPro31\eclipse\" and launch the "eclipsec.exe" file directly.</p>
<p> </p>
<p>Let us know if the designer crashes before or after selecting a workspace location.</p>
<p>If after, try inputing a new workspace location such as "C:\Actuate\workspace" to see if the designer will launch without errors.</p>
Developer
OpenText
<p>Those are good suggestions.</p>
<p> </p>
<p>Hopefully these will help get to the bottom of this issue.</p>
Regards,
Jesse Freeman
Solution Consultant
OpenText Corporation
http://www.actuate.com | http://www.opentext.com
<p> </p>
<p>Have a great day!</p>
<p> </p>
<p>Scott</p>
<p> </p>
<p>Thanks,</p>
<p>Scott</p>
<p>What is the installer size of the file you downloaded (right click -> properties)?</p>
<p>How much RAM does your system have?</p>
<p> </p>
<p>Also you indicated the designer locks up instead of crashes?</p>
<p>Do you have a virus scanner that has on demand/live scanning?</p>
<p>How long does the designer lock up?</p>
<p>Does it ever crash?</p>
Developer
OpenText
<p><span style="color:rgb(40,40,40);font-family:'Source Sans Pro', sans-serif;">8GB of RAM installed</span></p>
<p> </p>
<p><span style="color:rgb(40,40,40);font-family:'Source Sans Pro', sans-serif;">Yes, the designer locks up (not responding) after the workspace file path has been chosen.</span></p>
<p><span style="color:rgb(40,40,40);font-family:'Source Sans Pro', sans-serif;">Yes, we use Sophos.</span></p>
<p><span style="color:rgb(40,40,40);font-family:'Source Sans Pro', sans-serif;">At this moment, it has been 12 minutes (10:34 ~ 10:46) that it has been locked up / not responding.</span></p>
<p><span style="color:rgb(40,40,40);font-family:'Source Sans Pro', sans-serif;">I haven't seen it 'crash' yet, as I get frustrated with it, and just close the application. I'll just let it run this time and see if it actually blows up.</span></p>
<p>It looks like it has real-time scanning turned on.</p>
<p>As there are hundreds of files read/written to when loading the designer, my assumption is that the scanner is having to approve each file read/write as the designer loads, which could be causing the designer to hang while waiting for the requested files to be scanned.</p>
<p> </p>
<p>Is it possible to temporarily disable the virus scanner (or at least the real-time function) to see if the designer will load quicker?</p>
Developer
OpenText
<div>
<p>The installer is <span style="color:rgb(40,40,40);font-family:'Source Sans Pro', sans-serif;">677,067,680 bytes.</span></p>
<p><span style="color:rgb(40,40,40);font-family:'Source Sans Pro', sans-serif;">8GB of RAM installed</span></p>
<p> </p>
<p><span style="color:rgb(40,40,40);font-family:'Source Sans Pro', sans-serif;">Yes, the designer locks up (not responding) after the workspace file path has been chosen.</span></p>
<p><span style="color:rgb(40,40,40);font-family:'Source Sans Pro', sans-serif;">Yes, we use Sophos.</span></p>
<p><span style="color:rgb(40,40,40);font-family:'Source Sans Pro', sans-serif;">At this moment, it has been 12 minutes (10:34 ~ 10:46) that it has been locked up / not responding.</span></p>
<p><span style="color:rgb(40,40,40);font-family:'Source Sans Pro', sans-serif;">I haven't seen it 'crash' yet, as I get frustrated with it, and just close the application. I'll just let it run this time and see if it actually blows up.</span></p>
</div>
</blockquote>
<p>12:19 and it still says 'Not responding', but no all out crash.....</p>
<p>At the same time, could the Systems Administrator temporarily disable Sophos on your station and then run the designer to see if it locks up? After the test, Sophos can be turned back on.</p>
<p> </p>
<p>It seems like there is a good chance Sophos could be the issue and those tests would either prove or eliminate Sophos as being a contributing factor to the issue.</p>
Regards,
Jesse Freeman
Solution Consultant
OpenText Corporation
http://www.actuate.com | http://www.opentext.com
<p> </p>
<p>** As an update, I'm starting a new desktop with a fresh install of Windows Pro SP1 and trying on that one to see if it works. **</p>
<p>Please continue to provide updates on your investigation.</p>
Developer
OpenText
<p> </p>
<p>Maybe we can find something in the most recent log entries.</p>
Regards,
Jesse Freeman
Solution Consultant
OpenText Corporation
http://www.actuate.com | http://www.opentext.com
Regards,
Jesse Freeman
Solution Consultant
OpenText Corporation
http://www.actuate.com | http://www.opentext.com
<p>Is your Perspective set to "IO Design" or "Report Design" (Window -> Open Perspective -> Report Design)?</p>
<p>Are you creating a new "BIRT Project" (Actuate BIRT -> BIRT Project) or a new IO Project (Information Objects -> BIRT Project)?</p>
<p>Are you creating an .rptdesign file in your test or other file type?</p>
<p> </p>
<p>Another suggestion is to copy your co-workers /eclipse folder to your system (do not copy over your existing install) and run the eclipsec.exe file directly from that folder.</p>
<p>I would suggest copying the folder to your local "C:\Actuate\Working\" location.</p>
<p>Then let us know if the copied version of the designer runs find on your machine.</p>
Developer
OpenText