Could not get the file

We are deploying the files using Directory comparision. We are getting this error frequently. When we deploy again we won't get this error. When I search in the support site, it says it could possible either disk space or permission. But I chekced the production server it has enough disk space.

Receiver-ERROR: ERROR: DoCopying() failed, check target log.
ERROR: Failed to deploy local_directory[.] of area[/iwmnt//default/main/agencies/dcr/EDITION/ed_0000]
ERROR: Failed 1 of 1 local_directories
ERROR: Failed applying access to (/home/httpd/htdocs/agencydata/templatedata/allagencies/enterprisecalendar/data/DCR00035/blackstone_ua_1-25.xml-iwtmp)
ERROR: Failed cleaning up(/home/httpd/htdocs/agencydata/templatedata/allagencies/enterprisecalendar/data/DCR00035/blackstone_ua_1-25.xml-iwtmp)
ERROR: Could not get file data(./templatedata/allagencies/enterprisecalendar/data/DCR00035/blackstone_ua_1-25.xml) from socket.
/home/httpd/htdocs/agencydata/templatedata/allagencies/enterprisecalendar/data/DCR00035/blackstone_ua_1-25.xml: ERROR: Could not get file data(./templatedata/allagencies/enterprisecalendar/data/DCR00035/blackstone_ua_1-25.xml) from socket.
ERROR: DoCopying() failed, check target log.
ERROR: Failed deploying local_directory[0] () to ()
ERROR: Failed 1 of 1 local_directories

MM Guptha

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Comments

gwen1

What does the receiver log say? What version of OD are you using?

Gwen

megamala

we are using OD 5.0.1. Please see attach ment of log

MM Guptha

megamala

Did any one get the above Error. I am getting this error frequently . If i redeploy then i will not get the error again.

MM Guptha

Migrateduser

Perhaps there's something conflicting with the deployed files, such as an automatic indexing service or another deployment running?

Todd Scallan
Director of Product Management
Interwoven
t: 408-530-7167
e: tscallan@interwoven.com

megamala

If you don't mind can explain me about automatic indexing. We are deploying using -inst (with instance name). Could you tell me when its comes another deployment running problem.

TIA
MM Guptha

Migrateduser

I've heard of situations on Microsoft platforms when the MS indexing service locks files in the target area during a deployment, which causes problems for OD.

You may also run into problems when multiple deployments have overlapping files. If you are using -inst, there's a possibility that this is what's happening.

Todd Scallan
Director of Product Management
Interwoven
t: 408-530-7167
e: tscallan@interwoven.com

Gregg Faus

I just wanted to chime in on your first point about Microsoft Index Server. We've been using OpenDeploy for nearly two years and have never experienced a problem with Index Server locking any files. A good number of the deployment targets are indexed too. I've only had to ignore the catalog.wci folder when doing a deployment with the do_deletes option set to true.

Also, it doesn't look like his target server is IIS based on the folder (/home/httpd/htdocs/). Looks like Apache possibly?

megamala

We are deploying the files both Unix and NT. We are getting this problem in both platforms.

TIA
MM Guptha

Migrateduser

I mentioned earlier "You may also run into problems when multiple deployments have overlapping files. If you are using -inst, there's a possibility that this is what's happening."

Have you determined whether this is happening in your case?

Todd Scallan
Director of Product Management
Interwoven
t: 408-530-7167
e: tscallan@interwoven.com

megamala

Even in Single deployment also some times getting this error.

TIA
MM Guptha

Migrateduser

Sounds like you may want to open a case with Tech Support.

Todd Scallan
Director of Product Management
Interwoven
t: 408-530-7167
e: tscallan@interwoven.com