Workflow working from Backend but not from TS UI

hi,
We are using Interwoven Team Site version 5.5.2.
When we submit an asset on Team Site by importing the file from local system, on the back end it stuck at the following command.

From logs: command is : [ /orahome/iw-home/iw-perl/bin/iwperl /orahome/iw-home/local/bin/setAssetAttributes.cgi ]

When we submit an asset from TS, it calls the asset_submit.wft workflow.

If we look at the TODO list, it shows ‘External task, Set Metadata and setting default attributes ’ and stuck at this point.

In the logs(iwjoberors.log):
[Mon Nov 22 12:58:50 2004] Could not run /orahome/iw-home/iw-perl/bin/iwperl /orahome/iw-home/local/bin/setAssetAttributes.cgi for task 12443; retrying in 1 minute

But when we invoke this workflow from backend it works fine. but it is not working from TS UI.
Any pointers will be helpful.
Thanks in advance.

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Comments

Adam Stoller

This could be anything from a permissions problem to insufficient memory (I think if there were a syntactic problem, it wouldn't be trying to re-run the CGI script for you) - much of what you are describing are local customizations for your site - and since none of us (or at least not I) are working at your site - there isn't nearly enough information here for us to help you.

From your phrasing of the problems and the questions - it also sounds like you do not have that much familliarity with TS development - if so, I'd suggest training and/or hiriing someone (even temporarilly, to get you up-to-speed) to assist you.

For starters - CGI scripts do not belong in IWHOME/local/bin and CGI scripts are generally not used for externaltasks -- they are intended for cgitasks and should live in IWHOME/httpd/iw-bin and be referenced via just the filename (without the path) in the WFT.

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com