PDF viewer doesn't work in xCP 2.0 application

Hi!

We created custom web-application based on xCP 2.0 platform. There is a standard document viewer at one page, but it seems to be non-working. When user selects a document in documents tree (PDF or doc for instance), a standard viewer appears. But it doesn't show a preview of the document. Instead of this it displays a message: "Content not yet available. Please, try again". Localhost.log (Tomcat log file) contains the error:

Mar 19, 2013 6:58:17 PM org.apache.catalina.core.StandardWrapperValve invoke

SEVERE: Servlet.service() for servlet [dispatcherServlet] in context with path [/JWF_xcp_mockup] threw exception [Request processing failed; nested exception is com.emc.xcp.ivf.RealTimeRenditionException: Request failed: null] with root cause

com.emc.xcp.ivf.RealTimeRenditionException: Request failed: null

at com.emc.xcp.ivf.util.PageRenditionsUtil.doRealTimeRenditionGeneration(PageRenditionsUtil.java:465)

at com.emc.xcp.ivf.util.PageRenditionsUtil.getDocumentPages(PageRenditionsUtil.java:102)

at com.emc.xcp.ivf.runtime.ViewerFrameworkController.getDocumentPages(ViewerFrameworkController.java:656)

at com.emc.xcp.ivf.services.ViewerController.getDocumentPages(ViewerController.java:719)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.springframework.web.bind.annotation.support.HandlerMethodInvoker.invokeHandlerMethod(HandlerMethodInvoker.java:176)

at org.springframework.web.servlet.mvc.annotation.AnnotationMethodHandlerAdapter.invokeHandlerMethod(AnnotationMethodHandlerAdapter.java:436)

at org.springframework.web.servlet.mvc.annotation.AnnotationMethodHandlerAdapter.handle(AnnotationMethodHandlerAdapter.java:424)

at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:923)

at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:852)

at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:882)

at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:778)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

at org.springframework.web.filter.HiddenHttpMethodFilter.doFilterInternal(HiddenHttpMethodFilter.java:77)

at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:311)

at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:116)

at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:83)