Custom Fields not showing up in Worksite Web

We recently set up a web database that stores only user login information (users, groups, roles) and made that our Default Web Database. We have two other databases that are used by two different groups (IT and Legal), and we have the Legal DB set up as the default database.

Now when I log into Worksite Web as either an IT or Legal user, and click on Default Document Profile for a specific folder, it does not give me any of the specific fields that I have customized for that group, nor does it populate the look-up values correctly.

Anybody have any ideas on what to try to fix this? Thanks!

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Comments

lmannchen

I meant to say that we have our Legal db set up as our PRIMARY database, not default.

dabird

I need some more details to help you.

First, what version of WorkSite Web are you using?

Second, how did you customize specific fields for different groups? Did you do this in DbAdmin or thru WorkSite Web's Manage | Document Profiles UI?

Last, when you say "nor does it populate lookup-values" correctly, do you mean that no values are present in the lookup or that the values from database x appear when you expect values from database y?

Please provide a detailed explanation of where a folder resides, who is logging in, to which databases the user has access, the user's role and whether the role has restricted values. For example, the following would provide a better understanding of your environment: "User X belongs to Role X and has access to databases Legal and Web. Role X has been defined in both databases. Role X uses "Default Document Profile" in both databases. User X tries to access folder in Legal database. Default Document Profile contains Custom1, Custom2 but user does not see Custom2 in the folder profile. ..."