TRASH IN CASE360

Alan Hitchings
Alan Hitchings E
in AppWorks #1

By James Chambo

 

Hello..

Some users of Case360 product are asking for the ability to delete and restore deleted contents and cases (Trash Management). 

I suggest that you think about this issue in the next releases of Case360.

Tagged:

Comments

  • Alan Hitchings
    Alan Hitchings E
    #2

    Daniel Ewing

     

    James,

    A new feature suggestion like this should be filed with OpenText support via the support portal, e-mail at BPSSupport@opentext.com, or phone at 800.970.5209 or 585.424.****.

    With that said, I can tell that a feature like this  would require a database schema change.  Schema changes are only made in ajor releases, e.g. Case360 12.0.  A productized solution would take some time to be implemented, if at all.

    You can implement your own solution in several ways.  The first one that comes to mind is to write a custom content list JSP and control the availability (deleted or not) of content items by using several ACLs that work in conjunction with the custom JSP to remove the content items from the regular list and moves them to the 'deleted' list based on the assigned ACL.

    ---
    Note: Some information in this post has been hidden to protect privacy.

Categories

image
OpenText CE Products
AppWorks
Gateway & Platform