Error: ID Token does not match Access Token when signing up for Developer Trial

Roger K
Roger K E Community Moderator
edited September 14, 2022 in Thrust Services #1

You will receive this error when your OpenText Account User Id is not the same as your email address.

The migration to IAM for OpenText Account from September 11th, 2022, has introduced a separate User Id as well as a user email address. Users signing-up for the developer experience and associated developers trials MUST use their email address as their User Id when signing-up, for provisioning of their Trial and their Organization to be successfully completed.

When required to fill in the fields in the screen below, ensure the User Id is set to the email address within the User profile tab.

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Comments

  • Adev2023
    Adev2023 Member
    #2

    how to do for change my User ID ?

  • gvicari
    gvicari E Community Moderator
    #3

    Hi @Adev2023, let me check with team what the best approach is, and @Roger K or myself will get back to you on the best way forward.

  • gvicari
    gvicari E Community Moderator
    #4

    @Adev2023, you have two options here:

    1) If you can wait until January 27th 2023, this should resolve itself, as we will be releasing the fix to this problem by then. I recommend you wait until beginning of February to reach out for help again if it doesn't work to take into account any possible delays in promoting the fix into production.

    2) If you cannot wait until January 27th 2023, you could create an new OpenText (OT Connect) account (basically sign up again for developer.opentext.com), but this time, you use the same email address of the account that doesn't work and use that email as the user id as well. If you log on with that user id (i.e.: the email), it should now (still) work. I.e.: you should still see your organization.

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