Account Lockout Notice

Med_2024
Med_2024
in Thrust Services #1

My account has been locked out , the email notification says "This is an administrative notification for tenant '**********************0ac2'. The account for '*****************' has been locked out for the configured duration due to excessive failed authentication attempts" . I need information on how to unlock it ASAP ?? Thanks

Answers

  • jpluimers
    jpluimers E Community Moderator
    #2

    I expect the 'Lockout duration' in OTDS to be 15 minutes, so could you try again with the correct password?

  • LazarescuA
    LazarescuA E Community Moderator
    #3

    You can also login into developer.opentext.com with your OTConnect user, go to Admin Console and your tenant, it will log you in as we trust the OTConnect authentication, and then you can go to Users and unlock your user.

  • MatthewClark
    MatthewClark Member
    edited August 14 #4

    I tried this and it worked better.

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