XM Fax — OpenText - Forums https://forums.opentext.com/forums/developer/ Fri, 03 Apr 2026 17:44:06 +0000 en XM Fax — OpenText - Forums Can we change user Group using Core Fax API? https://forums.opentext.com/forums/developer/discussion/313373/can-we-change-user-group-using-core-fax-api Tue, 15 Jul 2025 14:50:02 +0000 Core Fax (XM Fax) Alexis iA 313373@/forums/developer/discussions Can we change user Group of an existing user, using Core Fax API?

I found nothing in the API docs about it. That would be useful to bulk update users.

Thanks

]]> Sender fax number is not displayed in cover page https://forums.opentext.com/forums/developer/discussion/313319/sender-fax-number-is-not-displayed-in-cover-page Thu, 05 Jun 2025 20:21:04 +0000 Core Fax (XM Fax) Madhusudan Kontham 313319@/forums/developer/discussions We are sending fax using XM Fax Cloud webservice, we are populating Sender information including fax number in the request but somehow fax number is missing from the cover page.

image.png image.png ]]> findOutboundFaxesAdvanced API issues https://forums.opentext.com/forums/developer/discussion/312536/findoutboundfaxesadvanced-api-issues Fri, 28 Jun 2024 22:24:30 +0000 Core Fax (XM Fax) jrdesire 312536@/forums/developer/discussions Hi all,

I have been getting many 500s (which return as 400 in the status code field of the response) with the following error: The search failed to complete within the time allowed. Please simplify your search criteria/options or retry later

From investigating it looks like the issue is with the performance of the BroadcastId property when searching by query as.

The following query with only maxCount = 1 for one BrodcastId sometimes returns 200 sometimes returns the bad request error. Would it be possible to get more insight into this?

I've already created a case for this issue which is pretty high priority and they told me to post the question here. Here is the query:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ws="http://ws.xm.faxserver.com/">    <soapenv:Header/>    <soapenv:Body>        <ws:findOutboundFaxesAdvanced>            <userId>{{app_user_id}}</userId>            <startIndex>1</startIndex>            <maxCount>1</maxCount>            <keywordInfo>                <query>11111111-1111-1111-1111-111111111111-11111111-BR OR 11111111-1111-1111-1111-111111111111-11111111-BR</query>                <property>BroadcastId</property>            </keywordInfo>        </ws:findOutboundFaxesAdvanced>    </soapenv:Body></soapenv:Envelope>

The {{app_user_id}} is mentioned in the Case number CS0320923. Note that the query IDs are fake IDs for this post.

]]> XM Fax API access to inbound routing table https://forums.opentext.com/forums/developer/discussion/312486/xm-fax-api-access-to-inbound-routing-table Fri, 07 Jun 2024 18:02:01 +0000 Core Fax (XM Fax) fahwo847o 312486@/forums/developer/discussions Is there a means to read the rules of the inbound routing table, short of screen scraping? My aim is to automatically identify directory fax number assignments that are shadowed by inbound routing rules.

Or perhaps someone has a better idea? Suggestions are greatly appreciated!

]]> XM FAX Cloud - Outgoing Call with Anonymous Caller ID https://forums.opentext.com/forums/developer/discussion/310966/xm-fax-cloud-outgoing-call-with-anonymous-caller-id Tue, 20 Sep 2022 23:03:04 +0000 Core Messaging George Aziz 310966@/forums/developer/discussions Case with HLS/US: We see some outgoing calls getting the error 800.

When we associate the user profile with the External number (Outbound Fax Number - outbound only), we still see the error repeating.. If we associate the user profile with a ported number, we see the outgoing call is sent successfully.

In the enterprise cloud portal, under Numbers; some numbers are Labeled "External," and others are "ported" or new requested numbers.

I want to confirm the following:

To send a SIP invite with a Caller ID (Not Anonymous),

Which type of number can we use, External or Ported numbers?

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