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This error shows that the xPlore instance is down. Can you check if the xPlore services are started properly?
Can you help me how to restart or reinstall these services. Is there any documentation regarding this as I'm a end client user who is trying to consume rest api services
Goto the server that the Content Server is installed on. Restart the xplore services from there.
Open the services console of xplore installed mechine and start the following services in the order shown • Documentum xPlore PrimaryDsearch (Primary) • Documentum xPlore Watchdog -C -xPlore • Documentum Indexagent
can we able to check from client side if these services are down or not because the server team is saying the xPlore services are workign fine
From Documentum Administration, you should see in the main Administraion node the URL to xPlore dsearchadmin. Click on it to see if it's up. In the Indexing Management node under Index Agents, you should see if the index agent is running.