Getting Started With OpenText Forums

Karen WeirKaren Weir EM admin
edited October 17 in General

Follow these steps to personalize your experience in OpenText Forums:

Display Name

  • If you have not signed in yet, you will be asked to set a Display Name
  • If you want to build your professional reputation, we suggest using FirstName_LastName. However, the choice it yours!

NOTE: You must sign in to access the FAQ links included in the following steps.


Follow Product Categories

  • All OpenText products have a forum available for our experts to engage in conversation. This means that the list of forums will be quite lengthy, so we have a Follow feature that will refine your list to only those that you choose.

Add your Signature

  • We offer the option to set your signature. This is a one-time setting; your signature will automatically display with each post and comment. Click on the gear icon in the upper right and Edit Profile.

Set Notifications

  • In order to watch all conversations, we suggest setting up your email notifications. By default, you will receive an email notification when comments are made to your posts, and when you are mentioned - unless you deselect that as a preference.

Bookmark Posts For Later

  • There will be posts that require more thought - in order to 'flag' posts to quickly find later, try the Bookmark feature.

Locating Your Product Category

  • If you are signed in and do not see your product, please upgrade your account to include My Support access by clicking here.

  • Those with My Support access will see the complete list of all OpenText products. To quickly locate your product, click on "Forums" in the site menu, then type the product name to access the forum.

    • After you select the ones you want to follow, it will be much easier to locate and participate.

FAQ
  • More FAQs are available to help you get the most out of your OpenText Forums experience.


Karen Weir
Forum Moderator
OpenText

Comments

  • Michael_ThomsenMichael_Thomsen See you at https://www.mirandapartners.com or contact me at [email protected]

    Hi Karen, great we look forward to the change - OT rocks!

  • One thing that I loved about the traditional discussions was the e-mail notifications and that they contain the full text of the question or the comment. Can that be done here?

    I set notifications on these forums and while I do see the text when there's a reply, only the title is provided when there's a new topic, and a "Check it out" link.

    Thanks!
    Ben

  • Karen WeirKaren Weir EM admin

    Thanks @Benjamin Shapiro ,

    We'll take a look at the configuration settings to see if 'new' topics can include the content in email notifications.

    Karen


    Karen Weir
    Forum Moderator
    OpenText

  • Michael_ThomsenMichael_Thomsen See you at https://www.mirandapartners.com or contact me at [email protected]
    Great
  • Hi Karen,

    Any follow up on Benjamin's remark?
    I just got my first email enabled discussion post and I only got the title.
    This really decreases my ability to select important posts and select post on which I'm able to answer.

    Also in the Discussion tab I only see the title without any content and without a way to filter on the forums I follow.

    Hans

  • edited October 17

    Hi Karen,

    +1 to Hans`s comments.

    On a side notem, by default my user name is lastname_firstname and trying to update that in the update my profile section gives me a 'Permission Problem' error.

  • @Rao_Prasad - I can help you with your user name and will reach out to you directly.

    @Hans_Stoop et all: The subscriptions and email queuing services are in the process of being overhauled and while we hoped it would be in place in time for the remaining migration this week, it was not.

    In the meantime, we recommend making use of the Follow capability on the categories you're interested in. This will not send you emails but you can filter the Recent Discussions to show a feed of all discussions in the categories you care about.

    At a glance, you'll be able to see what questions have been asked, whether those questions have been answered, whether those answers have been accepted, how many views and additional comments.

    Naeem
    Forum Admin
    OpenText

  • Thanks Naeem, look forward to it. Liking what I see here so far :)
  • edited August 16

    Cool thanks!

  • dluodluo Consultant Developer
    edited August 23

    deleted, no longer apply.

  • edited August 26

    In the old 'system' (a.k.a. the KC forums) we could set notifications to send us periodic emails with a list of new topics or responses to existing ones. I can't see how to do that here. Is it possible, of so how and if not is it coming?

    All I have been able to achieve so far is individual emails for each reply to an existing topic.

    Oh - I also have the issue with permissions and name change.

  • Thanks @Grigg_Alister ,

    We'll take a look at the name change issue you reference, and contact you directly.

    For the email notifications, @Naeem Mohammed outlined the steps to take to review all discussions/posts for products you follow - (scroll up for the Aug16th post). We will keep everyone updated on the progress for full email notifications that more closely match your previous experience.

    Karen


    Karen Weir
    Forum Moderator
    OpenText

  • @Karen Weir said:
    Thanks @Grigg_Alister ,

    We'll take a look at the name change issue you reference, and contact you directly.

    For the email notifications, @Naeem Mohammed outlined the steps to take to review all discussions/posts for products you follow - (scroll up for the Aug16th post). We will keep everyone updated on the progress for full email notifications that more closely match your previous experience.

    Karen

    Thanks Karen, I had read that and earlier posts from Naeem before I asked. The old method was far more usable, without it I'm not sure I'll bother with the forum.

  • I understand @Grigg_Alister . Naeem provided a one-click option, but email is understandably just as popular to review all incoming posts/replies.


    Karen Weir
    Forum Moderator
    OpenText

  • Thanks Naeem. I'll pass that on to my guys.

  • PramodMohandasPramodMohandas OpenText Developer

    @jenilia122 said:
    I have read your excellent post. This is a great job. I have enjoyed reading your post first time.
    nbiclearance.today/

    Did we just receive our first fake comment? :o
    @Naeem Mohammed ?

  • @PramodMohandas as much as I'd like it to be real, I'm afraid you're right.

    Naeem
    Forum Admin
    OpenText

  • https://forums.opentext.com/forums/categories/cs-Directory-Services-OTDS/feed.rss

    RSS feeds don't seem to work for me. Is this functionality still active?

    CU, Frank.

  • It is still active. Try browsing to that URL in the browser where you are posting in here from.

    Do you mean, it's not working in Outlook?
    Since our Forums require authentication, and that particular forum category is restricted to active customers and partners, a login is required. Outlook actually uses the IE browser to pull in the feed. If you paste that link into IE and get the login screen, please log in to restore functionality in Outlook.

    Source: https://support.microsoft.com/nl-be/help/917125/error-message-when-you-subscribe-to-an-rss-feed-that-requires-authenti

    Naeem
    Forum Admin
    OpenText

  • That was the issue. Thanks!!

    CU, Frank.

  • Karen WeirKaren Weir EM admin
    edited October 17

    @Benjamin Shapiro said:
    One thing that I loved about the traditional discussions was the e-mail notifications and that they contain the full text of the question or the comment. Can that be done here?

    I set notifications on these forums and while I do see the text when there's a reply, only the title is provided when there's a new topic, and a "Check it out" link.

    Thanks!
    Ben

    Hi @Benjamin Shapiro , @Hans_Stoop
    The content of new posts now appear in email notifications!
    Karen


    Karen Weir
    Forum Moderator
    OpenText

  • Thank you! This is a very nice improvement!

  • Michael_ThomsenMichael_Thomsen See you at https://www.mirandapartners.com or contact me at [email protected]

    Hi OT people,

    I find it strange how badges works, I have used the eDOCS forums from old times for years and can see that according to my profile I joined in may 2019?
    Secondly the monthly leads are for most of them people "only" have been around for 10 years+ and done none other - so people who has contributed are not in the list at all?

    Lastly is there an explanation on all badges - the idea is good since you can see if the person answering is knowledgeable :-)

  • Hi Michael,
    Here's a list of the currently enabled badges and their definitions: https://forums.opentext.com/forums/badges
    These are a work in progress for sure and will be a focus of ours in the future. The points are given for positive reactions to your posts and then again when badges are earned. It's true that the All Time leaders are hard to compete with but you're only a few points from being on the monthly leaderboard.

    Thanks so much for your active participation in the community! Keep it up!

    Naeem
    Forum Admin
    OpenText

  • Michael_ThomsenMichael_Thomsen See you at https://www.mirandapartners.com or contact me at [email protected]

    Thanks:-)

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