Interwoven Web Daemon

Hi there,

When i tried to use TS gui by using ie browser, the error gave me:
The Interwoven Web Daemon was unable to contact the Interwoven Servlet Engine. The Interwoven Servlet Engine may be down, or running on an unexpected host or port.

Does anyone know how to fix it?

Thank you for any replies
Ale

TS 6.7.1 Win 2003

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ISCBorisB

Hi there,

When i tried to use TS gui by using ie browser, the error gave me:
The Interwoven Web Daemon was unable to contact the Interwoven Servlet Engine. The Interwoven Servlet Engine may be down, or running on an unexpected host or port.

Does anyone know how to fix it?

Thank you for any replies
Ale

TS 6.7.1 Win 2003

It's pretty common. Look here

kaalraa

Hi there,

When i tried to use TS gui by using ie browser, the error gave me:
The Interwoven Web Daemon was unable to contact the Interwoven Servlet Engine. The Interwoven Servlet Engine may be down, or running on an unexpected host or port.

Does anyone know how to fix it?

Thank you for any replies
Ale

TS 6.7.1 Win 2003

Could you please check if all IWOV TS services are up and running?

Aleks

Could you please check if all IWOV TS services are up and running?

Thank you Kaalraa.
Yes, i checked the iwov ts services, iwwebd, iwproxy. These are all running.
No clue why i couldn't see TS gui.

Ale

nipper

check the logs

$iwhome/local/logs and $iwhome/local/logs/iwui

Aleks

check the logs

$iwhome/local/logs and $iwhome/local/logs/iwui

1. Iwhome/local/logs/iwui/error.log:

[Thu Aug 02 10:04:35 2007] [warn] RSA server certificate CommonName (CN) `teamsite.interwoven.com' does NOT match server name!?

[Thu Aug 02 10:04:35 2007] [warn] pid file C:/Program Files/Interwoven/TeamSite/local/logs/iwui/httpd.pid overwritten -- Unclean shutdown of previous Apache run?

[Thu Aug 02 10:04:35 2007] [warn] RSA server certificate CommonName (CN) `teamsite.interwoven.com' does NOT match server name!?

[Thu Aug 02 10:04:35 2007] [notice] Apache/2.0.58 (Win32) mod_ssl/2.0.58 OpenSSL/0.9.8 mod_fastcgi/2.4.2 configured -- resuming normal operations

[Thu Aug 02 10:04:35 2007] [notice] Server built: Jun 23 2006 10:06:35

[Thu Aug 02 10:04:35 2007] [notice] Parent: Created child process 636

[Thu Aug 02 10:04:36 2007] [warn] RSA server certificate CommonName (CN) `teamsite.interwoven.com' does NOT match server name!?

[Thu Aug 02 10:04:37 2007] [warn] RSA server certificate CommonName (CN) `teamsite.interwoven.com' does NOT match server name!?

[Thu Aug 02 10:04:37 2007] [notice] Child 636: Child process is running

[Thu Aug 02 10:04:37 2007] [notice] Child 636: Acquired the start mutex.

[Thu Aug 02 10:04:37 2007] [notice] Child 636: Starting 100 worker threads.

[Thu Aug 02 10:04:37 2007] [notice] FastCGI: process manager initialized

[Thu Aug 02 10:04:37 2007] [warn] FastCGI: server "C:/Program Files/Interwoven/TeamSite/cssdk/fastcgi/cssdkfcgi.exe" started (pid 1604)

[Thu Aug 02 10:10:58 2007] [error] (OS 10061)No connection could be made because the target machine actively refused it. : proxy: HTTP: attempt to connect to 127.0.0.1:8080 (localhost) failed

[Thu Aug 02 10:43:17 2007] [error] (OS 10061)No connection could be made because the target machine actively refused it. : proxy: HTTP: attempt to connect to 127.0.0.1:8080 (localhost) failed

2. iwhome/local/logs/iwtrace.log:

TeamSite I18N initialization successful!

[Thu Aug 02 10:42:52 2007]

*** IWServer Locale is --> English_UnitedStates.MS1252@Binary

[Thu Aug 02 10:42:52 2007] TeamSite Server Starting.

[Thu Aug 02 10:42:52 2007] iwserver: 6.7.1 Build 60732 Interwoven 20061006

[Thu Aug 02 10:42:52 2007] Watch Event Thread started

[Thu Aug 02 10:42:52 2007] Network monitor is started.

[Thu Aug 02 10:42:52 2007] IW Global Group = CGI-X2VHFQLBZLW\iwglobal

[Thu Aug 02 10:42:52 2007] Warning: TeamSite Web Preview is not a valid group name

[Thu Aug 02 10:42:52 2007] Reading userops file C:\PROGRA~1\INTERW~1\TeamSite\private\etc\userops.xml ...

[Thu Aug 02 10:42:52 2007] Done reading userops file C:\PROGRA~1\INTERW~1\TeamSite\private\etc\userops.xml

[Thu Aug 02 10:42:52 2007] Reading userops file C:\PROGRA~1\INTERW~1\TeamSite\private\etc\userops_ui.xml ...

[Thu Aug 02 10:42:52 2007] Done reading userops file C:\PROGRA~1\INTERW~1\TeamSite\private\etc\userops_ui.xml

[Thu Aug 02 10:42:52 2007] Reading users and groups...

[Thu Aug 02 10:42:52 2007] Local system: "CGI-X2VHFQLBZLW"

[Thu Aug 02 10:42:52 2007] Loading disk cache from Thu Aug 02 10:34:36 2007, revision = 1.

[Thu Aug 02 10:42:52 2007] Warning: domain_list is not specified, searching all domains.

[Thu Aug 02 10:42:52 2007] done. 2 users and 2 groups read.

[Thu Aug 02 10:42:52 2007] TStorageHandle_ASCII::GetErrorCount 1

[Thu Aug 02 10:42:52 2007] File C:\PROGRA~1\INTERW~1\TeamSite\local\config\autoprivate.cfg has invalid format. Discarding entire file

[Thu Aug 02 10:42:52 2007] Log Permissions Disabled

[Thu Aug 02 10:42:52 2007] Warning: this system is configured with different values for the

[Thu Aug 02 10:42:52 2007] initial and maximum pagefile size. It's strongly recommended that

[Thu Aug 02 10:42:52 2007] you use the same value. Low memory condition is triggered based

[Thu Aug 02 10:42:52 2007] on the initial size.

[Thu Aug 02 10:42:52 2007] Cache size: 30000

[Thu Aug 02 10:42:52 2007] Initialized store 0x1 at "C:\iw-store\workflow" (version=300008, next id=0x200).

[Thu Aug 02 10:42:53 2007] Initialized store 0x64 at "C:\iw-store\default" (version=300008, next id=0x200).

[Thu Aug 02 10:42:54 2007] TFSEnvironment: inode cache 30000

[Thu Aug 02 10:42:54 2007] Initialized store 0x65 at "C:\iw-store\iwadmin" (version=300008, next id=0x200).

[Thu Aug 02 10:42:55 2007] TFSEnvironment: inode cache 30000

[Thu Aug 02 10:42:55 2007] Batch Jobs Thread started

[Thu Aug 02 10:42:55 2007] Batch Jobs Thread started

[Thu Aug 02 10:42:55 2007] Started Hopi server with 256 threads

[Thu Aug 02 10:42:55 2007] Hopi http listener on port 8898

[Thu Aug 02 10:42:55 2007] Hopi https listener on port 8899

[Thu Aug 02 10:42:55 2007] Started License Monitor

[Thu Aug 02 10:42:55 2007] License Info --> Number of Stores: NoLimits

[Thu Aug 02 10:42:55 2007] License Info --> Number of CPUs: NoLimits

[Thu Aug 02 10:42:55 2007] License Info --> Server Type: Corporate

[Thu Aug 02 10:42:55 2007] License Info --> Expiration Date: 20071001

3. iwhome/cssdk/cssdk.cfg:

# Sample cssdk configuration file

# Method logging global configuration

# Usage:

# 1. All logging entries are placed in cssdk.cfg config file.

# 2. All entries, if not specified, are by default false or not requested.

# 3. All strings are case sensitive.

# 4. All entries have the "Logging." prefix, as shown below, terminated

# by ':' character.

# 5. Possible entries:

# 5.1. Logging.doLog: true/false

# true - activate logging.

# false or non existence - no logging.

# This entry globally controls the logging engine. If it is

# not defined or is false then no logging will be done.

# 5.2 Logging.methodNameLen: - display only last entry

# number of characters of method name.

# existence - display only last entry number of characters

# of method name.

# non-existence - display only last 40 (default) characters

# of method name.

# 5.3. Logging.showDateTime: showDate|showTime|showNone

# showDate - display date AND time on log line.

# showTime - display time only on log line.

# showNone - display no time or date

# 5.4. Logging.methodLoggerFile: /path/to/log/file.log

# existence - log output to specified file.

# non existence - log output to standard out (stdout).

# 5.5. Logging.filter: log only classes on filter line.

# existence - activate filtering.

# non existence - no filtering.

# Classes to be filtered should in sequence each terminated

# by ':' character except the last one.

#

# Set the following to true to enable logging for all applications

Logging.doLog: false

# Define the number of characters to be printed from the method name

# Default if not set is 40

Logging.methodNameLen: 40

# For sciFace profiling, specify whether to log elapsed time or start

# and stop time. This option is only effective if your version of cssdk

# has been compiled with sciFace profiling enabled.

Logging.elapsedTimeOnly: false

# Specify the log file; default is stdout

# Logging.methodLoggerFile: /var/adm/cssdk.log

# Always use forward slashes for Windows platforms: C:/tmp/cssdk.log

#

#Logging.methodLoggerFile: C:/tmp/cssdk.log

# Enable / disable recursive (nested) logging; default is false

Logging.recursive: true

Logging.showDateTime: showTime

# Define a filter such that only classes on the filter line are logged;

# default is no filtering

#Logging.filter: CSUser:CSBranch

# There are a number of server-side caches whose settings are configurable

# here.

# Userid to name cache settings -- default maxSize 1000, ttl 60 seconds

# UserIdToNameCache.maxSize: 1000

# UserIdToNameCache.ttl: 60

# Username to id cache settings -- default maxSize 1000, ttl 60 seconds

# UserNameToIdCache.maxSize: 1000

# UserNameToIdCache.ttl: 60

# Groupname to id cache settings -- default maxSize 1000, ttl 60 seconds

# GroupNameToIdCache.maxSize: 1000

# GroupNameToIdCache.ttl: 60

# Groupid to name cache settings -- default maxSize 1000, ttl 60 seconds

# GroupIdToNameCache.maxSize: 1000

# GroupIdToNameCache.ttl: 60

# Rolename to id cache settings -- default maxSize 1000, ttl 60 seconds

# RoleNameToIdCache.maxSize: 1000

# RoleNameToIdCache.ttl: 60

# Roleid to name cache settings -- default maxSize 1000, ttl 60 seconds

# RoleIdToNameCache.maxSize: 90

# RoleIdToNameCache.ttl: 60

# Session cache settings -- default maxSize 32, staleSessionTimeout 20 minutes,

# and cacheCleanupPeriod of 30 minutes

# SessionCache.maxSize: 32

# SessionCache.staleSessionTimeout: 20

# SessionCache.cacheCleanupPeriod: 30

# Login settings -- default maxLogins=64, timeoutInSeconds=5

# These settings need to be changed only when there is an extremely large

# stress levels expected. Please note that maxLogins=64 does not mean that only

# 64 users can login, but that only 64 logins can happen simultaneously.

# Login.maxLogins: 64

# Login.timeoutInSeconds: 5

# Location of iw.cfg -- default is /etc/iw.cfg on Solaris and iw-home/etc

# in Windows.

# iwCfgFile: /foo/bar/iw.cfg

# Does this CS server allow local mode operations; default false

# allowLocalMode: true

# Limit the amount of data sent over the wire per request

# the number is an approximation. The default is based on the

# assumption of having an average of 1000 file in a direcroty or

# 1000 modified files in a workarea ---- default maxMemoryLimit

# 1000000 bytes(1 Meg)

maxMemoryLimit: 1000000

# Default TeamSite server when the user supplies a null or empty server name in

# startSession. Set this property to the hostname of the TeamSite server

# you wish to connect to.

# defaultTSServer:

# Content Services SOAP Key

cs.soap.license: 00a78bf90dd001e0454bdfb367aff2

# Search configuration settings - server host and port

# The default values assume that the search server is configured on the

# same host as TeamSite and on port 6720.

# Increase the maxConnectionLimit only if there is a performance degradation

# due to heavy load, else please keep the current default

#

# search.server.host: localhost

# search.server.port: 6720

# search.server.maxConnectionLimit: 10

Migrateduser

2. iwhome/local/logs/iwtrace.log:
....
[Thu Aug 02 10:42:55 2007] License Info --> Expiration Date: 20071001

Looks like your license expired. Is TeamSite currently running?

Bhargav Coca

Seems like you have a Corporate accounts, and are working for a company who might have purchased licenses . It is clear that your license expired on October 1st, send an email to support asking them for new license with NoLimits.

If you and your company have licenses, you can generate one from the support site.

Thanks

Aleks

Looks like your license expired. Is TeamSite currently running?

Seems like you have a Corporate accounts, and are working for a company who might have purchased licenses . It is clear that your license expired on October 1st, send an email to support asking them for new license with NoLimits.

If you and your company have licenses, you can generate one from the support site.

Thanks

Thank you all of replies, the license was not expired. But anyway i know what is problem.

regards,
Ale

msrinivas

Appreciate if you can share what the problem is.

sara_team

Thank you all of replies, the license was not expired. But anyway i know what is problem.

regards,
Ale

Hi..
have u regenerated the SSL certificate recently....

Aleks

First of all, I would like to thank all of you to reply my post. It really helped me a lot, and I really appreciated.

After i asked the person who installed the TS before, then i found the where is the problem.
Some setups during the installation were wrong or skipped. The license was expired.

Regards,
Ale

Migrateduser

Did you restart the Interwoven Web Daemon?