Search is not working after upgrading to 16.4

Anonymous_1
Anonymous_1
in Documentum #1
After upgrading to documentum 16.4 search results are not displaying unless clicked on stop button

Comments

  • rkavanagh
    rkavanagh E
    #2

    Hi,
    Is your search criteria using wildcards?
    Also, what application are you using to perform the search. You can limit the search results in the client using dfc.properties max_result_size.
    You can also check the dsearch log for your keyword and determine how many results are coming back.

    Russell Kavanagh
    Documentum SME | Opentext

  • Anonymous_1
    Anonymous_1
    #3
    No search criteria is not using wildcards.
    We are using records manager
  • shoeb_haque
    shoeb_haque E
    #4

    Do you see any errors either in the Records Client log or DSearch log

    Syed Haque
    OpenText

  • Anonymous_1
    Anonymous_1
    #5
    No error in logs sometimes it shows in UI search failed
  • rkavanagh
    rkavanagh E
    #6

    When you perform your search, check the dsearch log for xPlore to see if you can find your search criteria. In the same section, you will note the queryID. You should have 2 entries for that ID - one being your query and one being the result. Do you see the result show in the log prior to having to click Stop in the client app?

    Russell Kavanagh
    Documentum SME | Opentext

  • Anonymous_1
    Anonymous_1
    #7
    Looks like the search is not working because of IE compatibility if we point to IE 8 from browser search is working but if we change from code it's not working.

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