Worksite Add-In Problem in Word 2013

My company have started a pilot test for office 2013 with WorkSite 9 for a few weeks. However, some of the users occasionally hang in Word 2013 and show below error message after restarting Word 2013. 


May I know did anyone have experienced same/ similar problem for crash of Word 2013 with WorkSite integration add-in? May I know the reason? how to solve it?
Billion Thanks!!!


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