Iserver Installation error

Srinath

Hi,

I have downloaded the iserver express trial download and installed in mysystem following the instruction given in the webiste.
But when i access the iportal ,under the volume column it says "failed to retreive volume name".
when login using administrator with blank password. it thows me a error. please find the error image attached.

after indtalling i have restarted my system.

Please let me know what could be the problem?

Thanks

wli

Were you installing on Windows? If so, can you check the log files under

<actuate home>iServerlog?

for example if you install iServer Express on the defaul location, please check if there is any log file in
C:Program FilesActuate9iServerlog

and please post any errors you see in the log files...

Srinath

Yes i have installed on the default path in windows! there are lot files under the log folder. i have taken the latest one WRT to the time and have attached here. Please look at them and let me know how to fix this.

I really appreciate your help.Thanks!

wli

What is the port number you used when installing iServer Express? Can you check if that same port number has been used by other applications?

Srinath

the port number is 8700.the default one..

Could you please let me know how do i check if other applications are using the same port number?

Chezy

Srinath,
You can use netstat command that will list all the open ports in the system.

Chezy

akulkarni

Can you start the port mapper service from the Windows Services? The service name is NobleNet Port Mapper. Please specify what error is displayed when you start this service

meurwinn

Hi, i have the same problem but on Linux.


Did you solve your problem ?

My error log file is on attachment. There are some errors at the end of the file.


Any help is welcome.

meurwinn

And i have this error with the acadmin webapp.

akulkarni

For the problem on Linux:

Can you check if the rpc daemon is running on your Linux system?

meurwinn

Hi, i've posted the solution on : <a class='bbc_url' href='http://www.birt-exchange.com/modules/vbulletin/showthread.php?p=31431&posted=1#post31431'>http://www.birt-exchange.com/modules/vbulletin/showthread.php?p=31431&posted=1#post31431</a><br />
<br />
The portmap was not installed on the server.<br />
So it was a RCP problem.<br />
<br />
Thank you for your help !<br />
<br />
<blockquote class='ipsBlockquote' data-author="akulkarni"><p>For the problem on Linux:<br />
<br />
Can you check if the rpc daemon is running on your Linux system?</p></blockquote>