Call center example dashboard with well designed Data Object

edited September 14, 2017 in DevShare Downloads
This example contains a call center dashboard with a well designed Data Object.



The Data Object:
  • Uses CSV files as a data source
  • Uses multiple data sets (which could be from multiple data sources)
  • The Data Sets have the column properties set up correctly (format, header...)
  • Contains a well designed data model with categories and hierarchies.


The Dashboard
  • Uses the aforementioned Data Object as it's source
  • Shows multiple tabs
  • One tab is an interactive dashboard with drill downs and selectors
  • The other tab is a US map with drill down on the states


To install:

Import the attached project in to BD Pro. You should be able to run everything from the designer.



To Publish to BIRT iHub
  1. Use 'Publish Files' (not 'Publish Project')
  2. Publish the report designs and the dashboard to folder names 'Call Center'. Make sure 'Preserve folder structure' is unchecked.
  3. Use 'Publish Resources' for the whole Data and Data Object folders.
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