After succesfull installation Ihub won't start

Hi all,


 


I have been struggling to setup Ihub over the last few weeks. However after adjusting the kernel's SHMMAX parameter the installation went smooth. 


 


However when I go to http://myipaddress:8700/iportalnothing show's up.


I checked:


 


- port 8700 is open on server

- firewall on my local machine allows traffic from and to 8700


- I can start and stop PostgreSQL


- I can start Ihub via ./startiHub.sh


 


However if I try to stip Ihub via stopiHub.sh the console tells me that the Ihub process is not running. Additionally my System Administrator also checked port 8700 but no processes seem top be running after I start the Ihub. I have included the output from my console below:


 


Start Ihub


 


[[email protected] BIRTiHub]$ ./startiHub.sh

The AC_JRE_HOME property is set to be /home/britactuate/BIRTiHubFType/java

Path to iHub is /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub

Path to Java Runtime Kit is /home/britactuate/BIRTiHubFType/java

Starting PostgreSQL for Actuate ...

Starting Actuate BIRT iHub 3 ...

Calling CheckJavaVersion to validate required java version

Checking java version: Required minimum java version is 1.6.0

Checking java version: Current java version is 1.8.0_25, 64-bit

Checking java version: 1.8.0_25 is okay to run BIRT iHub.

Start iHub complete.

nohup: redirecting stderr to stdout

setup complete.

 

Stop Ihub

 


./stopiHub.sh

 iHub process id                = 15781

 

 iHub shutting down in 120 seconds...

 

 

 Are you sure you want to shut down the iHub now? [yes] yes

 

 iHub shutting down now...

 

 iHub process is not running.

 

 

 Waiting for iHub to shut down.

 

 iHub SHUTDOWN IS COMPLETE

 

 Actuate PostgreSQL seem to be running. Trying to stop Actuate PostgreSQL.

 Please wait...

 

Starting stoppostgresql at Mon 06/01/2015 06:50:43

 

AC_SERVER_HOME=/home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub

Completed stoppostgresql

 

 Failed to stop the Actuate PostgreSQL for the uninstall purpose

 Exiting the uninstall process.

 


 


Any suggestions would be appreciated.


 


Kind regards,


 


Michel


Comments

  • The process "ihubservletcontainer" is the front end process for iPortal that should be listening on port 8700.


     


    When you start the iHub do you see this process running?


     


    Can you attach the log files from your iHub for analysis?


    They should be located in the directory "./ihub/data/server/log".


     


    The 4 log files I would be most interested in for this issue are the ihub, ihubd, ihubc, and ihubservletcontainer.


    Regards,

     

    Jesse Freeman

    Solution Consultant

    OpenText Corporation

    http://www.actuate.com | http://www.opentext.com

     

  • Hi Jesse,


     


    there is no process running on port 8700 after i start Ihub. 


    I have attached two dirs with log files.One dir before I cleaned up the log file dir. Than I stopped I hub, deleted all log files and restarted. the result logfiles are in the second dir. 


     


    However none of the files you mention are in de log dir.


     


    regards,


    Michel


     


  • Alright, looks like the iHub is failing during start up due to a port conflict:


     



     


    ****3062081280*pmdfacade.cpp*02562*08000*2015JUN01*11:05:10


     Caught ServerException with Error Number : 9004

      Localized String : SOAP endpoint start failure : The specified port is in use.

     Parameter: 8100


     


    Can you check for another process on your system using port 8100?


    Regards,

     

    Jesse Freeman

    Solution Consultant

    OpenText Corporation

    http://www.actuate.com | http://www.opentext.com

     

  • Hi Jesse,


     


    I have had my System Administrator stop the process on 8100 which by the way was occupied by an ihub process. It seems that the process is not killed after stopping ihub via ./stopiHub

    I deleted my logfiles and restarted Ihub with the 8100 being killed.

    This resulted in a new logfile with errors (eg message port 8100 is gne, but software still does not start. I have included the new logfile. perhaps you can take a look and point me in the right direction. It looks like it has someting to do with the processor of the server. Please note I am running the software on a VPS 5virtual server)


    kind regards,


    Michel


  • cannot upload the file. Therefore please find below the output:


     


    Directory               : /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/data/server/log

        File                    : /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/data/server/log

        Level                   : 8000

        Host                    : srv4a.zcore.nl

        ID                      : 

        Physical Memory         : 4096 MB

        Platform                : Linux

        OS Version              : 2.6.32-042stab108.2

        System                  : 6

        System Bound            : 6

        System Logical          : 6

        System Threads          : 1

        Vendor                  : GenuineIntel

        Vendor description      : Intel(R) Xeon(R) CPU           E5645  @ 2.40GHz

        CPU clock speed         : 1466

        Actuate file version    : XxXxXDevelopment BuildXxXxXxXxXxXxX

        Actuate product version : BIRT iHub 3.1

        Actuate file build number    : XxXBuild NumberXxX

        Actuate product build number : 231A150206

    Processor Thread Status : HyperThreading Technology may be supported  

     but not enabled or HyperThreading Technology not supported 

        ulimit CPU time         : -1 (seconds)

               file size        : 4194303 KB

               data size        : 4194303 KB

               stack size       : 10240 KB

               memory size      : 4194303 KB

               coredump size    : 0 KB

               file descriptors : 1024

     

        Environment variables   : 

            AC_JRE_HOME=/home/britactuate/BIRTiHubFType/java

            XDG_SESSION_ID=c6008

            AC_ODBC_HOME=/home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/odbc

            HOSTNAME=srv4a.zcore.nl

            SHELL=/bin/bash

            TERM=xterm

            HISTSIZE=1000

            ODBCINST=/home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/odbc/odbcinst.ini

            SSH_CLIENT=109.89.185.32 50377 22

            AC_SERVER_HOME=/home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub

            AC_SYSTEM_NAME=srv4a

            AC_SHARED_HOME=/home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared

            setupmode=1

            SSH_TTY=/dev/pts/0

            AC_IHUB_BASE_HOME=/home/britactuate/BIRTiHubFType/modules/BIRTiHub

            AC_MACHINE_NAME=srv4a

            JRE_HOME=/home/britactuate/BIRTiHubFType/java

            USER=britactuate

            LD_LIBRARY_PATH=/home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/lib:/home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/odbc/lib:/home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/odbc/lib:/usr/lib:/lib/i386/server:

            LS_COLORS=rs=0:di=01;34:ln=01;36:mh=00:pi=40;33:so=01;35:do=01;35:bd=40;33;01:cd=40;33;01:or=40;31;01:mi=01;05;37;41:su=37;41:sg=30;43:ca=30;41:tw=30;42:ow=34;42:st=37;44:ex=01;32:*.tar=01;31:*.tgz=01;31:*.arc=01;31:*.arj=01;31:*.taz=01;31:*.lha=01;31:*.lz4=01;31:*.lzh=01;31:*.lzma=01;31:*.tlz=01;31:*.txz=01;31:*.tzo=01;31:*.t7z=01;31:*.zip=01;31:*.z=01;31:*.Z=01;31:*.dz=01;31:*.gz=01;31:*.lrz=01;31:*.lz=01;31:*.lzo=01;31:*.xz=01;31:*.bz2=01;31:*.bz=01;31:*.tbz=01;31:*.tbz2=01;31:*.tz=01;31:*.deb=01;31:*.rpm=01;31:*.jar=01;31:*.war=01;31:*.ear=01;31:*.sar=01;31:*.rar=01;31:*.alz=01;31:*.ace=01;31:*.zoo=01;31:*.cpio=01;31:*.7z=01;31:*.rz=01;31:*.cab=01;31:*.jpg=01;35:*.jpeg=01;35:*.gif=01;35:*.bmp=01;35:*.pbm=01;35:*.pgm=01;35:*.ppm=01;35:*.tga=01;35:*.xbm=01;35:*.xpm=01;35:*.tif=01;35:*.tiff=01;35:*.png=01;35:*.svg=01;35:*.svgz=01;35:*.mng=01;35:*.pcx=01;35:*.mov=01;35:*.mpg=01;35:*.mpeg=01;35:*.m2v=01;35:*.mkv=01;35:*.webm=01;35:*.ogm=01;35:*.mp4=01;35:*.m4v=01;35:*.mp4v=01;35:*.vob=01;35:*.qt=01;35:*.nuv=01;35:*.wmv=01;35:*.asf=01;35:*.rm=01;35:*.rmvb=01;35:*.flc=01;35:*.avi=01;35:*.fli=01;35:*.flv=01;35:*.gl=01;35:*.dl=01;35:*.xcf=01;35:*.xwd=01;35:*.yuv=01;35:*.cgm=01;35:*.emf=01;35:*.axv=01;35:*.anx=01;35:*.ogv=01;35:*.ogx=01;35:*.aac=01;36:*.au=01;36:*.flac=01;36:*.mid=01;36:*.midi=01;36:*.mka=01;36:*.mp3=01;36:*.mpc=01;36:*.ogg=01;36:*.ra=01;36:*.wav=01;36:*.axa=01;36:*.oga=01;36:*.spx=01;36:*.xspf=01;36:

            AC_DATA_HOME=/home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/data

            ODBC_LIB_PATH=/home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/odbc/lib

            AC_SETUP_VOLUME_NAME=Default Volume

            AC_LIBPATH64=/usr/lib64:/home/britactuate/BIRTiHubFType/java/lib/amd64

            AC_SYSTEM_SCHEMA_NAME=srv4a_zcore_nl

            AC_CONFIG_HOME=/home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config

            PATH=/usr/local/bin:/usr/bin:/usr/local/sbin:/usr/sbin:/home/britactuate/.local/bin:/home/britactuate/bin

            MAIL=/var/spool/mail/britactuate

            PWD=/home/britactuate/BIRTiHubFType/modules/BIRTiHub

            INTSRVR_JRE_HOME=

            AC_JRE32_HOME=${AC_JRE32_HOME}

            HISTCONTROL=ignoredups

            HOME=/home/britactuate

            SHLVL=2

            ODBCINI=/home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/odbc/odbc.ini

            AC_SOAP_DISPATCH_ADDRESS=

            LOGNAME=britactuate

            AC_TEMPLATE_NAME=small

            SSH_CONNECTION=109.89.185.32 50377 109.70.3.46 22

            LESSOPEN=||/usr/bin/lesspipe.sh %s

            XDG_RUNTIME_DIR=/run/user/1002

            ODBC_MGR_PATH=/home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/odbc/lib

            _=/usr/bin/nohup

            AC_SERVER_NAME=srv4a.zcore.nl

            AC_JRE64_HOME=

            AC_JAVA_HOME=#AC_JAVA_HOME#

            AC_SERVER_IP_ADDRESS=srv4a.zcore.nl

            AC_DOC_BASE=

            JAVA_HOME=/home/britactuate/BIRTiHubFType/java

     


    System Header Information

     

    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

    ****3062241024*licensekey.cpp*01183*PRGRM*2015JUN02*10:41:52

     ===================== LICENSE INFORMATION ================================

     License Id             : 4

     Mode : Enterprise

     Is Development iHub server: false

     System CPU Core Limit       : Unlimited

     Expiration Date        : 02/05/2018

     Trial Period : Unlimited

     Is License Node Locked : false

     Usage Type : BIRT iHub FType

     Options Enabled:

     

     MultiApp (0 users)

     BIRTReport (Unlimited users)

     BIRTInteractiveViewer (Unlimited users)

     ReportStudio (Unlimited users)

     BIRTPageSecure (0 users)

     Dashboards (Unlimited users)

     InteractiveCrosstabs (Unlimited users)

     eReportDataConnector (0 users)

     AccessiblePDF (0 users)

     

     Options Not Enabled    : AddVolume 

     ==========================================================================

    ****3062241024*srvrinit.cpp*00037*PRGRM*2015JUN02*10:41:52

     Could not delete PID file: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/etc/ihubd.pid

    ****3062241024*acsoapendpoint.cpp*00365*PRGRM*2015JUN02*10:41:52

     Thread pool enable: 0

     Max thread: 50

     Thread pool idle timeout: 300

     SslEngineEnabled: 1

     Ssl ServerCertFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

     Ssl RootCertFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

     Ssl RootCertPath: 

     Ssl ServerKeyFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

     SslCipherSuites: ALL:!ADH:!EDH

    ****3062241024*acsoapendpoint.cpp*00401*PRGRM*2015JUN02*10:41:52

     Thread pool enable: 0

     Max thread: 50

     Thread pool idle timeout: 300

     SslEngineEnabled: 1

     Ssl ServerCertFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

     Ssl ServerKeyFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

     SslCipherSuites: ALL:!ADH:!EDH

    ****3062241024*acsoapendpoint.cpp*00401*PRGRM*2015JUN02*10:41:52

     Finished StartSoapEndPointMainLoop...

    ****3062241024*pmdfacade.cpp*02562*08000*2015JUN02*10:41:52

     Created external soapendpoint at port : 8100

    ****3054168896*acsoapendpoint.cpp*00594*08000*2015JUN02*10:41:52

     SoapEndPoint: Enter StartSoapEndPointMainLoop...

     

    ****3062241024*acsoapendpoint.cpp*00365*PRGRM*2015JUN02*10:41:52

     Thread pool enable: 0

     Max thread: 50

     Thread pool idle timeout: 300

     SslEngineEnabled: 1

     Ssl ServerCertFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

     Ssl RootCertFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

     Ssl RootCertPath: 

     Ssl ServerKeyFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

     SslCipherSuites: ALL:!ADH:!EDH

    ****3062241024*acsoapendpoint.cpp*00667*PRGRM*2015JUN02*10:41:52

     StartTCPSSLListen:

    ****3062241024*acsoapendpoint.cpp*00667*PRGRM*2015JUN02*10:41:52

     **getServerKeyFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

    ****3062241024*acsoapendpoint.cpp*00667*PRGRM*2015JUN02*10:41:52

     getServerCertFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

    ****3062241024*acsoapendpoint.cpp*00667*PRGRM*2015JUN02*10:41:52

     getRootCertFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

    ****3062241024*acsoapendpoint.cpp*00667*PRGRM*2015JUN02*10:41:52

     getRootCertPath: 

    ****3062241024*acsoapendpoint.cpp*00667*PRGRM*2015JUN02*10:41:52

     getSslCipherSuites: ALL:!ADH:!EDH

    ****3062241024*acsoapendpoint.cpp*00401*PRGRM*2015JUN02*10:41:53

     Thread pool enable: 0

     Max thread: 50

     Thread pool idle timeout: 300

     SslEngineEnabled: 1

     Ssl ServerCertFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

     Ssl ServerKeyFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

     SslCipherSuites: ALL:!ADH:!EDH

    ****3062241024*acsoapendpoint.cpp*00401*PRGRM*2015JUN02*10:41:53

     Finished StartSoapEndPointMainLoop...

    ****3062241024*pmdfacade.cpp*02562*08000*2015JUN02*10:41:53

     Created external SSL soapendpoint at port : 8101

    ****3041917760*acsoapendpoint.cpp*00594*08000*2015JUN02*10:41:53

     SoapEndPoint: Enter StartSoapEndPointMainLoop...

     

    ****3062241024*acsoapendpoint.cpp*00365*PRGRM*2015JUN02*10:41:53

     Thread pool enable: 0

     Max thread: 50

     Thread pool idle timeout: 300

     SslEngineEnabled: 1

     Ssl ServerCertFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

     Ssl RootCertFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

     Ssl RootCertPath: 

     Ssl ServerKeyFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

     SslCipherSuites: ALL:!ADH:!EDH

    ****3062241024*acsoapendpoint.cpp*00401*PRGRM*2015JUN02*10:41:53

     Thread pool enable: 0

     Max thread: 50

     Thread pool idle timeout: 300

     SslEngineEnabled: 1

     Ssl ServerCertFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

     Ssl ServerKeyFile: /home/britactuate/BIRTiHubFType/modules/BIRTiHub/iHub/shared/config/credentials/birtihub_nopassphrase.pem

     SslCipherSuites: ALL:!ADH:!EDH

    ****3062241024*acsoapendpoint.cpp*00401*PRGRM*2015JUN02*10:41:53

     Finished StartSoapEndPointMainLoop...

    ****3062241024*pmdfacade.cpp*02562*08000*2015JUN02*10:41:53

     Created internal soapendpoint at port : 13100

    ****3062241024*adminlicense.cpp*01413*08000*2015JUN02*10:41:53

     Failed to find activation file.

    ****3062241024*pmdfacade.cpp*02562*08000*2015JUN02*10:41:53

     Activation code checking not passed, cannot start any service...

    ****3029334848*acsoapendpoint.cpp*00594*08000*2015JUN02*10:41:53

     SoapEndPoint: Enter StartSoapEndPointMainLoop...

     

    ****3062241024*pmdfacade.cpp*02562*08000*2015JUN02*10:41:53

     PMD Startup Completed.

    ****3062241024*pmdfacade.cpp*02562*08000*2015JUN02*10:41:53

     Blocked for receiving messages. 

    ****3016751936*pmdfacade.cpp*02562*08000*2015JUN02*10:42:03

     

     Cannot Get Process Affinity mask...

    ****3016751936*pmdfacade.cpp*02562*08000*2015JUN02*10:42:03

     

     Process Affinity violation detected on ihubservletcontainer

    ****3016751936*pmdfacade.cpp*02562*08000*2015JUN02*10:42:13

     The Following Process recorded as crashed: ihubservletcontainer

    ****3016751936*csmgr.cpp*00229*08000*2015JUN02*10:42:13

     AcRunningProcess::Dump

      Server Name  : ihubservletcontainer

      Server Pid   : 28877

      State Desc   : 

      Error Code   : 0

      proc State   : 1

      Restart Cnt  : 0

      IsMain Proc  : 0

      Soap Port    : 0

      Soap IP addr : 

    ****3016751936*pmdfacade.cpp*02562*08000*2015JUN02*10:42:13

     

     Cannot Get Process Affinity mask...

    ****3016751936*pmdfacade.cpp*02562*08000*2015JUN02*10:42:13

     

     Process Affinity violation detected on ihubservletcontainer

    ****3016751936*pmdfacade.cpp*02562*08000*2015JUN02*10:42:23

     The Following Process recorded as crashed: ihubservletcontainer

    ****3016751936*csmgr.cpp*00229*08000*2015JUN02*10:42:23

     AcRunningProcess::Dump

      Server Name  : ihubservletcontainer

      Server Pid   : 28886

      State Desc   : 

      Error Code   : 0

      proc State   : 1

      Restart Cnt  : 1

      IsMain Proc  : 0

      Soap Port    : 0

      Soap IP addr : 

    ****3016751936*pmdfacade.cpp*02562*08000*2015JUN02*10:42:23

     

     Cannot Get Process Affinity mask...

    ****3016751936*pmdfacade.cpp*02562*08000*2015JUN02*10:42:23

     

     Process Affinity violation detected on ihubservletcontainer

    ****3016751936*pmdfacade.cpp*02562*08000*2015JUN02*10:42:33

     The Following Process recorded as crashed: ihubservletcontainer

    ****3016751936*csmgr.cpp*00229*08000*2015JUN02*10:42:33

     AcRunningProcess::Dump

      Server Name  : ihubservletcontainer

      Server Pid   : 28888

      State Desc   : 

      Error Code   : 0

      proc State   : 1

      Restart Cnt  : 2

      IsMain Proc  : 0

      Soap Port    : 0

      Soap IP addr : 

    ****3016751936*pmdfacade.cpp*02562*08000*2015JUN02*10:42:33

     

     Cannot Get Process Affinity mask...

    ****3016751936*pmdfacade.cpp*02562*08000*2015JUN02*10:42:33

     

     Process Affinity violation detected on ihubservletcontainer

    ****3016751936*pmdfacade.cpp*02562*08000*2015JUN02*10:42:43

     The Following Process recorded as crashed: ihubservletcontainer

    ****3016751936*csmgr.cpp*00229*08000*2015JUN02*10:42:43

     AcRunningProcess::Dump

      Server Name  : ihubservletcontainer

      Server Pid   : 28891

      State Desc   : 

      Error Code   : 0

      proc State   : 1

      Restart Cnt  : 3

      IsMain Proc  : 0

      Soap Port    : 0

      Soap IP addr : 

    ****2995772224*adminlicense.cpp*01413*08000*2015JUN02*10:42:53

     Failed to find activation file.

    ****2968517440*pmdfacade.cpp*02562*08000*2015JUN02*10:42:53

     Begin to shutdown the following service: Platform

    ****2934954816*pmdfacade.cpp*02562*08000*2015JUN02*10:42:53

     Begin to shutdown the following service: Monitor

    ****2955934528*pmdfacade.cpp*02562*08000*2015JUN02*10:42:53

     Begin to shutdown the following service: BIRT

    ****2924464960*pmdfacade.cpp*02562*08000*2015JUN02*10:42:53

     Begin to shutdown the following service: Agent

    ****2945444672*pmdfacade.cpp*02562*08000*2015JUN02*10:42:53

     Begin to shutdown the following service: RESTServer

    ****2995772224*adminlicense.cpp*01413*08000*2015JUN02*10:43:53

     Failed to find activation file.

    ****2968517440*pmdfacade.cpp*02562*08000*2015JUN02*10:43:53

     Begin to shutdown the following service: Platform

    ****2934954816*pmdfacade.cpp*02562*08000*2015JUN02*10:43:53

     Begin to shutdown the following service: BIRT

    ****2955934528*pmdfacade.cpp*02562*08000*2015JUN02*10:43:53

     Begin to shutdown the following service: Monitor

    ****2924464960*pmdfacade.cpp*02562*08000*2015JUN02*10:43:53

     Begin to shutdown the following service: RESTServer

    ****2945444672*pmdfacade.cpp*02562*08000*2015JUN02*10:43:53

     Begin to shutdown the following service: Agent

  • Yeah, it looks to be having issues determining the process affinity mask:


     



     


     Cannot Get Process Affinity mask...


    ****3016751936*pmdfacade.cpp*02562*08000*2015JUN02*10:42:23

     

     Process Affinity violation detected on ihubservletcontainer

    ****3016751936*pmdfacade.cpp*02562*08000*2015JUN02*10:42:33


     


    This may have to do with your VPS CPU configuration.


    Is is possible to provide your current CPU configuration?


    Regards,

     

    Jesse Freeman

    Solution Consultant

    OpenText Corporation

    http://www.actuate.com | http://www.opentext.com

     

  • Hi Jesse,


     


    I have had a long session with my system administrator to see wether we could get the programm to run by changing the binding of the cpu's. However no luck. He suggested to move from a VPS to a dedicated server which I did. On the dedicated server installation went smoothly so I have the program up and running. 


     


    Perhaps it is advisable to other users not to install Ihub on a VPS but use a dedicated server with it's own cpu's.


     


    As for now I have some questions related to embedding reports in webpages via JSAPI but I will open a new thread for that.


     


    Thanx again for your support,


     


    regards,


     


    Michel


  • Thank you for the update and details.


    I am glad to hear you got it working on a dedicated server.


     


    I know of several instances of users with iHub on instances of AWS as well as other virtual instances.


    There may be something more specific to your environments configuration that is causing the issue.


     


    If you have the availability, I would like to see about getting a support case setup to collect more information from you about the startup issue while installed on your VPS instance so at the very least we can get a bug report submitted for the issue.


    Regards,

     

    Jesse Freeman

    Solution Consultant

    OpenText Corporation

    http://www.actuate.com | http://www.opentext.com

     

  • Hi Jesse,


     


    I am happy to share the config of the vps.To my understanding talking to my system administrator it was not possible to bind processes to the cpu's due to the fact they are shared cpu's in the vps environment. if you let me know exactly what you need I can give you the details. As for now I will concentrate on getting my reports published correctly in my webpages. As mentioned in my new thread I am struggeling with the resonsiveness of the JSAPI frame. If you have time I am anxious to know if there is a way to make the frame responsive.


     


    cheers,


     


    Michel


  • I will contact Support to have them reach out to you with details of the information they will need to collect for the issue.


     


    I will take a look at your new post now as well.


    Regards,

     

    Jesse Freeman

    Solution Consultant

    OpenText Corporation

    http://www.actuate.com | http://www.opentext.com

     

  • Hi ,

     

      I am trying to install BIRT i-Hub F-type , it was successfully installed , by when i tried to run the application its giving me page not found.

     

     OS config

     

    Windows 7 (64 Bit)

    8 GB RAM


     


    I am unable to attach the file so pasting my Logs in below


     


    ---START LOG---

     

        Directory               : C:/Actuate/BIRTiHub/BIRTiHub/iHub/data/server/log

        File                    : C:/Actuate/BIRTiHub/BIRTiHub/iHub/data/server/log

        Level                   : 8000

        Host                    : AetinsIT-LP18

        ID                      : 5c-b9-01-83-95-63f4-06-69-5d-f3-bcf4-06-69-5d-f3-b800-05-9a-3c-78-000a-00-27-00-00-1854-e8-96-52-29-1c00-05-9a-3c-7a-0054-50-2e-d5-a7-09

        Physical Memory         : 8083 MB

        Virtual Memory          : 20260 MB

        Platform                : Windows 7 Professional

        OS Version              : 6.1 Service Pack 1

        System                  : 2

        System Bound            : 2

        System Logical          : 4

        System Threads          : 2

        Vendor                  : GenuineIntel

        Vendor description      : Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz

        CPU clock speed         : 2194

        Actuate file version    : 23 iHub

        Actuate product version : 23 iHub

        Actuate file build number    : 230A140709

        Actuate product build number : 230A140709

    Process Affinity : 15

    System Affinity : 15

    Processor Thread Status : HyperThreading Technology supported & enabled   

     

        Registry keys           : 

     

        Environment variables   : 

            AC_CONFIG_HOME=C:/Actuate/BIRTiHub/BIRTiHub/iHub/shared/config

            AC_DATA_HOME=C:/Actuate/BIRTiHub/BIRTiHub/iHub/data

            AC_JRE_HOME=C:/Actuate/BIRTiHub/JRE64

            AC_MACHINE_NAME=AetinsIT-LP18

            AC_ODBC_HOME=C:/Actuate/BIRTiHub/BIRTiHub/iHub/odbc

            AC_SERVER_HOME=C:/Actuate/BIRTiHub/BIRTiHub/iHub

            AC_SETUP_VOLUME_NAME=Default Volume

            AC_SHARED_HOME=C:\Actuate\BIRTiHub\BIRTiHub/iHub/shared

            AC_SYSTEM_NAME=aetinsit_lp18

            AC_SYSTEM_SCHEMA_NAME=aetinsit_lp18

            ALLUSERSPROFILE=C:\ProgramData

            APPDATA=C:\Users\gangadhar\AppData\Roaming

            asl.log=Destination=file

            CLASSPATH=.;C:\PROGRA~1\IBM\SQLLIB\java\db2java.zip;C:\PROGRA~1\IBM\SQLLIB\java\db2jcc.jar;C:\PROGRA~1\IBM\SQLLIB\java\sqlj.zip;C:\PROGRA~1\IBM\SQLLIB\java\db2jcc_license_cu.jar;C:\PROGRA~1\IBM\SQLLIB\bin;C:\PROGRA~1\IBM\SQLLIB\java\common.jar

            CommonProgramFiles=C:\Program Files (x86)\Common Files

            CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files

            CommonProgramW6432=C:\Program Files\Common Files

            COMPUTERNAME=AETINSIT-LP18

            ComSpec=C:\Windows\system32\cmd.exe

            DB2INSTANCE=DB2

            debuglog="C:\Actuate\BIRTiHub\BIRTiHub\.\startiHub.log"

            FP_NO_HOST_CHECK=NO

            HOMEDRIVE=C:

            HOMEPATH=\Users\gangadhar

            IHUB_SETUP_HOME=C:\Actuate\BIRTiHub\BIRTiHub\.

            INCLUDE=C:\PROGRA~1\IBM\SQLLIB\INCLUDE;C:\PROGRA~1\IBM\SQLLIB\LIB

            LIB=;C:\PROGRA~1\IBM\SQLLIB\LIB

            LOCALAPPDATA=C:\Users\gangadhar\AppData\Local

            LOGONSERVER=\\PENTA-AD1

            MSTR_DESK_REGISTRY_FILE=C:\PROGRA~1\MID822~1\MICROS~1\MsiReg_64.reg

            NUMBER_OF_PROCESSORS=4

            OS=Windows_NT

            Path=D:\OraHome_1\bin;C:\Users\gangadhar\Downloads\ODP.NET_Managed_ODAC12cR4;C:\oracle\bin;C:\oracle;D:\instantclient_11_2;D:\instantclient_10_2;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Java\jdk1.8.0_65\bin;D:\;C:\Program Files\MicroStrategy\MicroStrategy Desktop\DataServices\180_77\64-bit\bin\server;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Skype\Phone\;C:\Program Files\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\Client SDK\ODBC\130\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\140\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\140\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\140\Tools\Binn\ManagementStudio\;C:\PROGRA~1\IBM\SQLLIB\BIN;C:\PROGRA~1\IBM\SQLLIB\FUNCTION;C:\PROGRA~1\IBM\SQLLIB\SAMPLES\REPL;C:\Program Files\TortoiseSVN\bin;C:\Users\gangadhar\AppData\Roaming\npm

            PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

            PDF_TRUETYPE_FONT_FOLDER=C:\Windows\Fonts\

            PROCESSOR_ARCHITECTURE=x86

            PROCESSOR_ARCHITEW6432=AMD64

            PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 61 Stepping 4, GenuineIntel

            PROCESSOR_LEVEL=6

            PROCESSOR_REVISION=3d04

            ProgramData=C:\ProgramData

            ProgramFiles=C:\Program Files (x86)

            ProgramFiles(x86)=C:\Program Files (x86)

            ProgramW6432=C:\Program Files

            PROMPT=$P$G

            PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\;C:\Program Files (x86)\Microsoft SQL Server\140\Tools\PowerShell\Modules\

            PUBLIC=C:\Users\Public

            SESSIONNAME=Console

            setupmode=1

            SQLRD=C:\Program Files (x86)\ChristianSteven\SQLRD\sqlrd.exe

            SQLRDDIR=C:\Program Files (x86)\ChristianSteven\SQLRD

            statusfile="C:\Actuate\BIRTiHub\BIRTiHub\.\setup.status"

            SystemDrive=C:

            SystemRoot=C:\Windows

            TEMP=C:\Users\GANGAD~1\AppData\Local\Temp

            TMP=C:\Users\GANGAD~1\AppData\Local\Temp

            USERDNSDOMAIN=PENTASOFT.MY

            USERDOMAIN=PENTASOFT

            USERNAME=gangadhar

            USERPROFILE=C:\Users\gangadhar

            VBOX_MSI_INSTALL_PATH=C:\Program Files\Oracle\VirtualBox\

            windir=C:\Windows

            windows_tracing_flags=3

            windows_tracing_logfile=C:\BVTBin\Tests\installpackage\csilogfile.log

            AC_SERVER_NAME=AetinsIT-LP18

            AC_JAVA_HOME=#AC_JAVA_HOME#

            AC_SERVER_IP_ADDRESS=AetinsIT-LP18

            AC_SOAP_DISPATCH_ADDRESS=AetinsIT-LP18

            AC_JRE32_HOME=${AC_JRE32_HOME}

            JAVA_HOME=C:/Actuate/BIRTiHub/JRE64

            AC_TEMPLATE_NAME=small

     


    System Header Information

     

    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

    ****0000004916*licensekey.cpp*01183*PRGRM*2017SEP19*15:06:58

     ===================== LICENSE INFORMATION ================================

     License Id             : 4

     Mode : Enterprise

     Is Development iHub server: false

     System CPU Core Limit       : Unlimited

     Expiration Date        : 07/08/2017

     Trial Period : Unlimited

     Is License Node Locked : false

     Usage Type : BIRT iHub FType

     Options Enabled:

     

     MultiApp (0 users)

     BIRTReport (Unlimited users)

     BIRTInteractiveViewer (Unlimited users)

     ReportStudio (Unlimited users)

     BIRTPageSecure (0 users)

     Dashboards (Unlimited users)

     InteractiveCrosstabs (Unlimited users)

     eReportDataConnector (0 users)

     AccessiblePDF (0 users)

     

     Options Not Enabled    : AddVolume 

     ==========================================================================

    ****0000004916*pmdfacade.cpp*02590*08000*2017SEP19*15:06:58

     Caught ServerException with Error Number : 8104

      Localized String : 

     Parameter: 07/08/2017

    ****0000004916*pmdfacade.cpp*02590*08000*2017SEP19*15:06:58

     Exiting.....
  • edited September 21, 2017
    Hi Gagadhar15,

     

    The logs that you have provided show that the license had expired 2 months ago.  The iHub will not allow some of the ihub process to start if the license is expired, which is why the application page cannot be found.  Please contact [email protected] with a licensing request to speak to our licensing department.

     

    Please note, we no longer offer iHub F-Type, so you may not be able to recieve an FType license.

    Regards,

    Jeffrey Neneman

    OpenText - Analytics: http://www.opentext.com
  • Dear jneneman


     


    Thank you for your feedback.


     


    So we need to have a license version correct me if i am wrong.


     


    Currently i downloaded the Ihub which is for 40 days trial ( Is it possible to get community version of it) because we need very limited functionality from Ihub .


     


    Thanks


    M. gangadhar


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