ACTUATE BIRT: generated PDF-File with "A graphics error has occurred"

birtuser9
birtuser9
edited February 11, 2022 in Analytics #1

Hello,

Desktop PC Version:
Actuate BIRT Designer Professional, Version: 11.0.4, Build id: 20121023.

Server Version:
Actuate iServer-System 11 Service Pack 4 Fix 5 (Build 110F150328).

By running locally one Actuate Birt Report with output Format PDF, it works fine on the Desktop PC and the generated PDF-File is ok, it has only 1 page, with 2 Tables, 2 graphics, 2 Tables and 2 graphics on it.

But on the Server, by open the generated PDF-File with Adobe Reader it Shows the following:
Page 1: 2 tables ok
Page 2: empty and the message "A graphics error has occurred" (German: "Es ist ein Grafikfehler aufgetreten") appears
Page 3: 2 tables ok
Page 4: empty
Page 5: empty.

Please, do you have an idea,
a) what could be the problem?
b) how can I get more Details about the Problem?

Thank you.

Best Answer

  • birtuser9
    birtuser9
    #2 Answer ✓

    Hello,

    we are currently migrating from Actuate iServer 11 to Actuate iHub 16 and we will try to solve this issue in the new Environment.
    Thank you.

Answers

  • birtuser9
    birtuser9
    #3

    Could you please tell me, if the category "other Software Products" is correct for this "Actuate iServer 11" question?
    If not,
    a) which should be the corresponding category?
    b) how can i move the question to the correct category?

    Thank you.

  • birtuser9
    birtuser9
    #4

    Could you please tell me, which category (or Discussion Forum) should be better for questions about the following OpenText Products:

    • Actuate iServer 11
    • Actuate Birt Designer Professional
    • Actuate e.Report Designer Professional

    Thank you.

  • David Sciuto
    David Sciuto
    #5

    Can you help answer this question?

    We have noticed this question is over 30 days old and hasn't received a response. We're turning to you, the community, to help answer it.

    This generic response is intended to prompt discussion in this post. The question remains open to your answers, suggestions, and best practices.

    If you posted this question, what additional information can you provide to help us respond to you? Were able to resolve the issue? Please share your solution here with others. If you still need additional help, though, please let us know. Your question and its resolution are important to us, and we want to help.

    • Please note that questions to the developer network are typically peer-to-peer, best effort responses.
    • Additionally, note that posting questions to General may not be answered by a product expert. The General forum is for non-product questions. Please be sure to post your product-specific questions to the proper product forum.

    David Sciuto

  • birtuser9
    birtuser9
    #6 Answer ✓

    Hello,

    we are currently migrating from Actuate iServer 11 to Actuate iHub 16 and we will try to solve this issue in the new Environment.
    Thank you.

  • SergeFloyd01
    SergeFloyd01
    #7

    generated PDF-File??

    I would recommend to check https://zetpdf.com/zetpdf.com/
    library

Categories

image
OpenText CE Products
Magellan Text Mining
Docs & APIs