Support Community has moved
On Sunday, September 11, OpenText launched its next-generation My Support portal, which features a redesigned portal UI, advanced self-help functionality, personalized support and an enhanced knowledge experience.
All active Forums and Forum Posts have been migrated to the new My Support portal .
Category List
Discussion List
IES Core Capture - Limit the OCR for first n page of the document
Hi Expert. Im new with Core Capture, Is it possible to limit the OCR only for first n pages of the document? Not sure which option to achive it
Error message: Hmm, we couldn't establish a connection to PixTools For Web.
Hi, I am trying to get started with Core Capture to be able to upload some PDF documents for OCR but I am getting this error message: "Hmm, we couldn't establish a connection to PixTools For Web. Please download PixTools For Web or retry. (Windows only)" I have already downloaded and installed cctsetup and rebooted my…
Problem with EMC Captiva license
After a few days with the following error we decided to uninstall and install a new InputAcell server for our Dev Environment. The bug would not be fixed but we found that the problem was derived from the captiva database and we fixed it. As we didn't have the installation file for the current version (Captiva 6.0.2), we…
Document Classification error: ER1109
I have uploaded a new Document Type and I am attempting to train the new document type to be trained on Classification. and it is now working. It keeps on labelling my uploaded document as Unclassified. When uploading the document via the API. I can see the following response message back from the server, "errorCode":…
Availability of MSI runtime & toolkit installers
Hello! I am not sure if this is right place to post my question but most of the issues related to the products I have a question about are posted in this sub-forum so I thought I would give it a shot. I currently am trying to deploy three applications required by a vendor using opentext software that they have provided us…
In Intelligent Capture 16.6, is it possible to change the keyboard shortcuts for field navigation
Dear Team, We are using Captiva Capture 16.6. We have a need where we need to move between fields using Page Up and Page Down keys. While we understand that as per "Access Keys and Standard Keyboard Shortcuts" from "Module Reference" in the help guide says Tab and Shift+Tab are used to move control defined, is there a way…
Unable to Connect to CMIS(xECM) from SNAP Designer.
Hi, I have been trying to connect to SNAP from its designer by passing the URL in the format : https://<server>/xecm-cmis/resources repository as one of the repositories shown in the CMIS by its name Authentication as "Basic" and the Admin User ID/Password in below image for OT xECM (It is mentioned CMIS Repository…
xCPDesigner - Result list and Real-time query not working properly
I have result-list with multiple pages. When I select items on page 1 of result-list everything works properly, meaning actions that supposed to work are working. But, when I am on page 2, and select items, whole page refreshes and then I get page 1 , again. In developer tools I have seen that real-time query gets called…
Core Capture for SAP Solutions - Line Recognition
Hello everyone, I am having some issues with the line item recognition for my test invoices. For instance, the line item "Text description" recognises other areas of the invoice, such as the address, or the entire line iteself which includes all quantity/price/description/total amount (refer to attached image). I then…
Unable to login to CORE Capture Designer. Unexpected Fatal Problem.
Hi All, after having Core Capture Designer, installed and running fine for weeks, I now can't launch it! Tried reinstalling but still get the same error. See Error log below... Any ideas how I resolve? Thanks Lionel Get Unexpected Fatal Problem : "An unexpected internal error has occurred. Work in progress may have been…
