Device cache space limit exceeded in EnCase 8.08

RP0101

I'm a new user to OpenText and in particular EnCase 8.08.

After processing my case within EnCase, I cannot view Artifacts. When trying to open, it returns an error - 'Error loading record 'System Info Parser - Artifacts': Device cache space limit exceeded'.

When checking the space for my cache there is still over 945 GB free so this seems unlikely but I do not know how to resolve the issue.

I have also tried going into Tools > Options > Debug, and ticking for the System Cache to be controlled by EnCase and have changed the maximum size of the cache within this option as well.

Another thing I have tried is updating the EnCase to the latest version.

Any help would be greatly appreciated.

Karen Weir

Hi @RP0101

I have provided instructions in one of your other posts:
https://forums.opentext.com/forums/discussion/224899/device-cache-space-limit-exceeded

Please register for a My Support account to gain access to the EnCase forum; with that account you will also have access to the full set of resources available on the website like our Knowledge Base, Documentation, Software, and other valuable tools.