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UPDATE regarding temporary service outage of June 22.

Change from an Enterprise Trial to a Business Paid Account

Hello, I've checked out the feature sets of the Business and Enterprise versions of Core and I'd like to move to a Business paid versions from the Enterprise free version I'm on now.
How do I do this?
When I select Buy Now, it appears to only give me the option of buying the Enterprise version.
Thank you for your assistance

Comments

  • Any more information on this?
  • Hello Catharine,

    Is the trial expired?

    Thanks,
    Prances Villenas
    CORE Community Moderator
  • The trial is not yet expired.

    Regards
  • Jay WeirJay Weir Sr. Technical Program Manager EM mod
    Hi Catherine - I can look into this for you for sure. Sorry about the issues and I will be in touch with details on how we can get you up and running on OpenText Core shortly.

    Jay Weir
    OpenText Core Communications 

    Jay Weir
    Sr. Communications Specialist
    OpenText

  • Hi Jay,
    I've got 4 days left in the trial. And some users who would like to get started. Do we have an answer?
  • I've cancelled my account. In case you can't retrieve my email it is [email protected] please feel free to contact me and tell me what you would have done.
  • I spoke too soon. Apparently I can not cancel my account. That option is not available to me. I certainly hope that I won't be forced to cancel my credit card in order to break up with OpenText.  I'd like to point out that none of this is necessary, as you do  have a product I wish to purchase - just not the one I'm locked into at the moment.
    If there is someone I should speak to directly - please let me know.
  • Jay WeirJay Weir Sr. Technical Program Manager EM mod
    Hi Catherine,

    My sincere apologies for the late reply. The reason that you cannot "downgrade" from an Enterprise Trial to a paid Business account is due to the storage quota, file size upload limit, and additional features that you may have been taking advantage of with the Enterprise tier of OpenText Core. 

    If you are still interested (and, my apologies again that someone on the team did not reply sooner), I can work with you to migrate the trial account to a business tier of OpenText Core.

    Kind regards,
    Jay Weir
    OpenText Core Communications 

    Jay Weir
    Sr. Communications Specialist
    OpenText

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