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Upgrading Subscription

Hi.


I would like to upgrade a CORE subscription, can you explain the process to me please?

Comments

  • Hello Thomas,

    Thanks for posting. Just want to check you are currently subscribed to what CORE subscription and May I know the reason why you want to upgrade?

    Regards,
    Prances Villenas
    CORE Community Moderator
  • lesliedleslied Leslie Diephuis
    I have an upgrade question as well. I have a 2GB Core subscription and I would like to try the Enterprise edition.  When I
    signed up for a free 3 month trial of Enterprise it said my Account already exists.  I clicked on the Already have an Account
    link on the page it takes me to my existing Core account and I’m unable figure out how to get the 3 month Enterprise trial.  It was suggested I try a new email address but I want to try with my existing email.  

  • Jay WeirJay Weir Sr. Technical Program Manager EM mod
    Hi Leslie - I will be in touch shortly with how to proceed. Sorry for your issues and I hope we can get you up and running with your trial of the OpenText Core Enterprise Tier shortly.

    Jay Weir
    OpenText Core Communications 

    Jay Weir
    Sr. Communications Specialist
    OpenText

  • I'm trying to upgrade my subscription to Business because I have a 3GB file I need to upload, but whenever I click "Account" it throws me out of Core and back to the sign in screen.  Is there any other way to upgrade my subscription?
  • Hello Lisa,

    Will check on this and get back to you.

    Regards,
    Prances Villenas
    CORE Community Moderator
  • Jay WeirJay Weir Sr. Technical Program Manager EM mod
    Hi Lisa,
    Can you send a screen shot of the issue/any error you receive? You should be able to go to your Account Administration page and upgrade. If you prefer, you can email [email protected] and we will help you via that channel.

    Jay Weir
    OpenText Core Communications 

    Jay Weir
    Sr. Communications Specialist
    OpenText

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