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Forgot Password link is not sending temporary password email

In Supplier Exchange, Forgot Password link is not sending a temporary password email notification.


Perform the following suggestions:

  1. Check Junk E-mail folder.
  2. Check if there are email rules configured. Also check other folders including Trash.
  3. Virus and Spam scanners might be blocking the email.
  4. The email address you should be looking for is from "[email protected]". Some IT groups block emails with this type of local-part. Please ask your
    local IT to whitelist [email protected] email address.


  • This guide focuses exclusively on the design and content of your password reset emails. There are dozens of important technical decisions about how you handle passwords as well as the process and interface for enabling people to change their passwords mycardstatement

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