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Core Share Administrator Guide - Updated

Jay WeirJay Weir Sr. Technical Program ManagerModerator, EM mod

Please find the updated Administrator Guide for OpenText Core Share here >

Jay Weir
Sr. Communications Specialist
OpenText

Comments

  • Jay WeirJay Weir Sr. Technical Program Manager Moderator, EM mod
    Please find an updated May 2020 version of the Core Share Administrator Guide in My Support (log in required), here: https://knowledge.opentext.com/knowledge/llisapi.dll/fetch/2001/3551166/18207649/77248732/OpenText_Core_Share_Enterprise_Administration_Guide.pdf?nodeid=77241051&vernum=-2

    Jay Weir
    Sr. Communications Specialist
    OpenText

  • Hi Jay, Core share is giving a red icon in Content Server 20.2 with "stop share failed. could not stop sharing item in core share" when I try to unshare an item. do you have a troubleshooting guide for Core share with the common issues or something to suggest to figure out why this is not working?
  • Hello @Jay Weir

    Its missing the description of "Access External Content" function in the Admin Guide (Pag.13)


  • Jay WeirJay Weir Sr. Technical Program Manager Moderator, EM mod
    edited March 4 #5

    Hello and thank you for flagging this oversight in the Admin Guide. I have just completed updating the entire Admin Guide to include several new features since the May 2020 update and also include new sections for configuring integrations and add-ons as well as configuring SSO/Active Directory and Azure AD user synchronization.

    This is currently approved and is with our marketing team for layout/design and publishing and should be ready for download very soon (within the week).

    In the meantime, the missing section for "Access External Content" - This is a setting for Core Share tenant Admins to either allow or prevent external users (any Core Share user that is not a member of the private tenant) from adding internal users to content shares that reside outside the tenant. For example: Jay W is a member of 123 Inc Core Share tenant - if "Enable External Sharing" is turned on, he can share with Joan W, who is a member of ABC Inc Core Share tenant (or even a Personal Core Share accountholder) - and if "Access External Content" is turned on, Joan W could, in turn, share a file/folder with Jay W. BUT, if Access External Content is disabled, Joan W COULD NOT share with Jay W. If Allow External Sharing is turned off, Jay W COULD NOT share with Joan W, unless she was invited to join the 123 Inc tenant.

    Please note: Changing this setting (or the Allow External Sharing setting) will permanently remove any shares, so caution should be exercised when deciding to change either of these settings. If an Admin is concerned about content shared by a particular user (or Group) or content being shared with a user or Group, they might consider using the new Content Manager role (access this by logging in as an Admin and navigating to Content in the admin menu of Core Share) to do a lookup and make any necessary modifications to shared content (terminate the share, remove users from a share, etc.). It is a very powerful role and should be used with caution.

    Hope this clarifies.

    Jay

    Jay Weir
    Sr. Communications Specialist
    OpenText

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