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Welcome Emails for External Users are not sent by Opentext Core EU

I would like to know whether anyone else is having similar issue as I  have. I  shared several Opentext Content Server folders and invited one new user to have Viewer access.But, the welcome email for the invitation email never gets sent. I tried it with my own private email address. I have the same issue. 

I have already raised a ticket to have this issue being investigated by the Support.

I would appreciate if someone looks at it and gets back to me.

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