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Error message: Hmm, we couldn't establish a connection to PixTools For Web.

edited March 15 in Core Capture #1

Hi, I am trying to get started with Core Capture to be able to upload some PDF documents for OCR but I am getting this error message: "Hmm, we couldn't establish a connection to PixTools For Web.

Please download PixTools For Web or retry.

(Windows only)"

I have already downloaded and installed cctsetup and rebooted my computer.

What could be the reason for this?

I can also add that all I want to do is to browse and upload a document but I am not given that option (Browse for Files). I get directed to "Download the magic.", which I have done. If I press Cancel I get back to "Sample Information Extraction Demo - Begin".

Regards,Jan

Best Answer

  • #2 Accepted Answer

    Hi Jeff,

    I actually got it working by using Chrome instead of Firefox. I then also used another tenant so not what was the issue but it works now.

    Yes the Opentext Captiva Cloud Service was running. I also tried to reinstall it a couple of times but this did not help.

    Regards

    Jan

Answers

  • edited March 15 #3


  • Hi @jernebrant,

    Is the Opentext Captiva Cloud Service running?


    Regards,,,

    Jeff Miyatake
    Technical Support Engineer

    image

  • #5 Accepted Answer

    Hi Jeff,

    I actually got it working by using Chrome instead of Firefox. I then also used another tenant so not what was the issue but it works now.

    Yes the Opentext Captiva Cloud Service was running. I also tried to reinstall it a couple of times but this did not help.

    Regards

    Jan

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