Pause the call without using administration settings

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Saravanan
Saravanan
edited February 24, 2011 in Cloud Fax and Notifications #1

Hi,

I would like to know, is there any options to pause the voice call by using the user input. That key is not configured in Administration->Voice Job Settings. Is it possible to configure this in voice script transactions.

 

Thanks
Sara

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  • jnightingale
    jnightingale E
    #2
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    Sara - typically our users use the Call Control Pause feature setting under the Administration tab on MyPortal. They select a standard pause key, and use that for all messages. If you are delivering voice scripts, * and the pause key would pause the live message.

  • Saravanan
    Saravanan
    #3
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    Hi Jack,

    Actually this call control pause will work in any voice script transaction. But we required in only particular transaction. Is it possible using voice control script .

    Thanks
    Sara

  • thuneke
    thuneke
    #4
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    Sara

    The CallControl can be set in the API for each job. Please refer to the URL:

    https://apiforums.easylink.com/emapidocs/

    Goto the JobSubmit Request Voice Options. You will see CallControl there.

    Tom

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