Pause the call without using administration settings

Hi,

I would like to know, is there any options to pause the voice call by using the user input. That key is not configured in Administration->Voice Job Settings. Is it possible to configure this in voice script transactions.

Thanks
Sara

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jnightingale

Sara - typically our users use the Call Control Pause feature setting under the Administration tab on MyPortal. They select a standard pause key, and use that for all messages. If you are delivering voice scripts, * and the pause key would pause the live message.

Saravanan

Hi Jack,

Actually this call control pause will work in any voice script transaction. But we required in only particular transaction. Is it possible using voice control script .

Thanks
Sara

thuneke

Sara

The CallControl can be set in the API for each job. Please refer to the URL:

https://apiforums.easylink.com/emapidocs/

Goto the JobSubmit Request Voice Options. You will see CallControl there.

Tom