Core Messaging

Core Messaging (Cloud Fax and Notifications) is a cloud-based, comprehensive omni-channel messaging platform that increases the effectiveness of message creation and delivery. It is a coordinated solution to deliver essential communications via SMS, voice, email and fax with end-to-end visibility and message control.

SOAP API Manuals, Samples and REST API documentation
Cloud Fax and Notifications REST API documentation Notifications Cloud Fax SOAP API Manuals Code Samples
Core Messaging email "opt-out report"
Dear Community, is there a way to find out which email address has selected the "opt out" option via API. I know from CoreContent GUI there is such a report avail, but I cannot find an api call to receive this info. Thanks for your support !
Fax2mail api question - receive fax via PUSH.
Hello. First of all, I'm new to the forums and don't fully understand all of the product names (Core messaging, Cloud Edition, Thrust, etc.). I opened a support case and they directed me here. We've been using Fax2mail for about 6 years for basic inbound/outbound faxing, mostly via email and some sftp delivery. I now have…
Final status callback not received for gamma code: 5000 - State: cancelled
For production account EDM.Fax@prudential.com, when invoking the https://api.us.cloudmessaging.opentext.com/mra/v1/outbound/faxes endpoint for sending a fax, the webhook callback API registered for final fax status updates is not being invoked when the final state is 'cancelled' and gamma code is 5000. For all other final…
Available Default Profile
Hello, I've created a user lifecycle management process via the REST user management method for Fax2Mail. I've experienced an issue that I've determined to be the default profile attribute. The documentation mentions for both REST/SOAP APIs, OT has a list of profiles. Can someone please provide the list and what each…
Urgent need to increase the font size of the Notes/Comments section in fax cover sheet.
Our team urgently needs to increase the font size of the Notes/Comments section on the fax cover sheet to improve readability of clinical drug information for our physicians. What would be the process of updating the font size of the fax cover sheet? Please let me know.
Fax callback API with incorrect Content_Type
ID edm.fax.dev@prudential.com is configured at the account level for a callback API with application/json format. This functionality is working. However, for job_id xsi-1507269286, the content_type of the callback api request payload is text/xml;charset=UTF-8, which is causing the callback response to not be processed. The…
Need further information on Fax Gamma Code descriptions
Could you please provide further clarification on the following Fax response Gamma code descriptions based on the question for each gamma code: 3290 - Question: What action on recipient side will trigger this error? 5131 - Question: What is an invalid doc_list document number? 5140 - Question: What are the valid and…
How to modify the font settings of a fax cover sheet?
Hello everyone. We are trying to change the font size of the Notes/Comment field in the fax cover sheet. A while back, we were given the impression that the font settings (i.e. font size) could be manipulated through the Send Faxes API but when reviewing the API, I do not see any mentioning of manipulating the font in the…
Fetch status for a particular fax record
While sending a fax using sendFax() method we are receiving transactionId and broadcastId in response. Is there a API call through which we can pass either of these ids to know the status of the fax sent?
OT Notification SOAP UI to fetch status report using Customer Reference or Billing Reference field
We have a requirement to retrieve the status of a job. The current SOAP request provided only allows us to send the job number to fetch the job details. However, we would like to use the Customer Reference or Billing Reference field instead to achieve the same. Is it possible to modify the existing SOAP UI XML to…
What does "0" and "Null" means for Attempt attribute in cloud fax api response
I was working on aggregating data requested by my business team. They wanted to know the Fax Delivery by attempt, Like the count of faxes delivered in each attempt. For example - in 1st attempt 100 delivered, 2nd attempt 500, and so on. I fetched this data from our database and i could see the numbers which seems to be…
Credentials for PGIFAX
Please help with the required information to connect with the fax service for below non-prod URL. https://test2messaging.easylink.com/soap/sync We have updated the URL out of below 3 config parameters. We use three service request config parameters to connect with the same. PGIFAX_USERNAME PGIFAX_PASSWORD…
Email Events/Reports Discrepancy between webhooks and polling
Hi Team, According to the API documentation , email events returned from webhooks should return the same data as polling: "When the callback URL is set via either of these methods, OpenText messaging service will post Email status as application/json to this end point. The schema is the same as in the response from "Get…
Using the REST API, Can a fax status update be returned via webhook callback and email.
Our team is looking to get a report sent to the email id if passed in the request payload of the REST API fax request. We expect the webhook callback URL call (Json) and Email (user friendly format) in this scenario. Please let us know if this is not a right understanding of how the reports will work. For example: The…
Getting 500 Internal server error while consuming endpoint
Hi Team, We are consuming the below endpoint which is recently converted in HTTPS. Source IP: 148.173.200.38 While consuming the end point we are getting 500 Internal Server error. We need your help to troubleshoot the exact cause of the issue and we can also connect over Webex to do the same together. Looking for hear…
401 Authentication Error When Trying to Send Emails using Cloud Messaging with Basic Authentication
Hi All, I am able to successfully send emails using OpenText Cloud (POST /mra/v1/outbound/emails) - However, when I try the same request using Cloud Messaging (POST /mra/v1/outbound/emails) - I end up getting a 401 response with the following error: { "error_code": "2909", "error_message": "Authentication Error" } I am…
How to create a new Rightfax User using API
I wish to Automate Rightfax user creation using Power Automate. I want to know the API endpoint and authentication to try out in postman
Submit Fax through API
Kindly provide the sample code to submit the FAX request, I have tried to connect the submit the fax request https://test2.myportal.opentext.com/mra/v1/outbound/faxes through PostMan However I'm getting an error " The requested URL was not found on this server. " Get New Tocken Acccess in Authorization shows…
Document Size Limit
Hi, We are using OpenText Messaging Fax REST API to integrated our clients into our application. What are size limits for documents in /mra/v1/outbound/faxes endpoint ? Cannot find anything in documentation. Thanks
Invoking API to send fax and receivve response
I want to send fax to third parties using an API call. We would send destination number and fax body in API and return the success/failure response. Want to know if we can programmatically call this API to send request to send fax and get response back. Below is the URL of OpenText Messaging Fax REST API.